Spa Director
: Job Details :

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Location Description:

Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

Overview:

The new West Palm Beach Autograph Collection Resort, part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first, is currently looking for a Spa Director.

The Spa Director is responsible for overseeing and managing all operations of the luxury resort day spa.

The Spa will offer 6 treatment rooms as well as facial, manicure, pedicure services and also include Spa overnight guest rooms, private pool, hot tub and cabanas. The role involves:

- Leading a team of spa professionals

- Developing and implementing business strategies,

- Creating and developing the menu of services, spa retail product line as well as guest in room amenity program to be offered,

- Ensuring that all spa customers enjoy a positive experience during their visit.

Other responsibilities include:

• Recruit, hire, and training of leadership team managers, supervisors, leads, desk staff, attendants and service providers,
• Financial management of revenues and costs according to budgeted amounts,
• Maintain a clean and safe environment for the staff and customers.
• Provides leadership to the team through coaching and mentoring
• Work collaboratively with the resorts management team to provide memorable guest experiences.

Qualifications:

• Bachelors degree in business or hospitality management.
• Minimum of 5 years experience in spa management, including relevant and required spa certifications.
• Strong knowledge of the local West Palm Beach spa and wellness markets.
• Ability to interpret financial and operational data and develop an achievable business plan.
• Menu design and creation for Spa services; seasonal promotions, locals packages, group experiences
• Strong marketing skills to promote the spa to hotel guests.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills; read, write and speak English fluently.
• In depth working knowledge of spa services, treatments, and products and the ability to train the team in each area.
• Working knowledge of accounting processes, including payroll, budgeting and revenue/expense management
• Working knowledge of spa POS systems and product controls and inventory.
• Computer expertise - knowledge of Microsoft applications, Spa software, POS systems, Book4Time etc.