Why work for Fairmont?
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
Spa Experience Coordinator
Our team of experts promote a wellness-focused lifestyle which transcends through all spa experiences enjoyed by our guests. You will coordinate reservations and assist with orchestrating an unforgettable experience for all visitors of the spa. You will assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.
- Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests.
- Assist with the checking in/out of all spa guests, ensuring that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility.
- Obtain correct billing information for each guest at time of check-in and ensure that billing is efficiently processed/posted throughout the day. Assist with and resolve guest billing disputes.
- Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
- Work efficiently in Book4time (booking/management software) in all capacities, especially while scheduling, modifying, or canceling Spa and Fitness reservations and services.
- Work in Book4time and Opera software, assisting guests and colleagues while problem-solving and assisting with day-to-day Bathhouse operations.
- Review information log/file for information, keeping the desk clean, tidy and free of obstructions.
- Secure cash bank, maintaining accurate cash accounting information/records, balancing cash bank and listing contents on the Cash Activity Sheet on a daily basis.
- Provide general departmental assistance, special projects, group Spa reservations, etc.
- Maintain a professional and caring manner with all guests, especially focusing on recovery and special need guests.
Your experience and skills include:
- Previous customer service experience in a Spa or within a Hotel required, preferably within a Luxury environment.
- Forbes & LQA Experience preferred.
- Basic computer skills and cash handling experience.
- High School Diploma or equivalent.
- Ability to follow instructions, provide support to the Spa Attendants and work independently without supervision.
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
What is in it for you:
- Hourly Rate: $28.35USD + 10% Commission.
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.
Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.
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