Location: Horseshoe Bay,TX, USA
Description
The Spa Front Desk - Concierge is mainly responsible for the reception area at Bayside Spa and Fitness as well as all spa and fitness areas. Responsibilities include facilitate a high standard guest experience in spa and fitness, provide friendly, efficient and accurate service, and maximize spa and fitness bookings and retail sales while creating and accommodating the guests' spa and fitness experience.
Benefits
* Medical, Dental, Vision Insurance
* Paid vacation, paid Holidays
* 401k plan with employer match
* Long and short-term Disability
* Major Illness Insurance
* Accident Insurance
* Limited access to some resort amenities (Golf, etc)
* Retail and dining discounts
* Discounts at all Crescent Hotels & Resorts properties
The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?
No matter your career destination, we can help you get there!
With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?
Job Benefits
* Associate housing and shuttle service
* Weekly meal subsidies
* Golf and Amenity Privileges*
* Associate discounts
*
* Retail and Dining at Horseshoe Bay Resort
* Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
Full Time roles are eligible for the above, plus:
* Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
* Critical Illness and Accident plans
* Associate Relief Fund
* Privileges based on occupancy and business levels
The Spa Front Desk - Concierge is mainly responsible for the reception area at Bayside Spa and Fitness as well as all spa and fitness areas. This person will also work at our Retail Tennis boutique. Responsibilities include greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of spa and fitness. Provide friendly, efficient and accurate service. And, to maximize spa and fitness bookings and retail sales while creating and accommodating the guests' spa and fitness experience.
ESSENTIAL JOB FUNCTIONS:
Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures. Accommodate guest's needs by accurately booking, changing and canceling spa and fitness appointments. Accommodate guest reservation requests, offering many options and providing up-selling and cross-selling options to guests. Provide current and detailed descriptions of spa and fitness services; know current fitness class schedule, current packages, facility features and hours of operation. Know each service contraindications and keep up on product knowledge for spa and fitness services and retail items. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and discounts available. Provide facility tours as needed.
MINIMUM QUALIFICATIONS:
* Previous customer service experience required.
* Previous experience in health, beauty or fitness environment preferred.
* Basic computer skills required.
* High School Diploma or equivalent.
* Basic math and accounting skills.
* Excellent telephone etiquette and interpersonal skills required.
* Service oriented - able to anticipate and accommodate guests' needs.
ADDITIONAL QUALIFICATIONS:
Positive, energetic and professional demeanor. Ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Must be able to interact with co-workers, customers and have a sense of TEAM.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)