Ensures that guests in the Spa enjoy an experience that meets The Setais standards of excellence in guest service and quality.ESSENTIAL JOB FUNCTIONS:
- Exemplifies commitment to The Setais mission of Total Guest Satisfaction
- Consistently offer professional, friendly, and warm hospitality to all guests
- Ensures that all the guests needs are met in the Locker Rooms; including but not limited to, providing a locker, explaining the operation of the locker, providing robe and slippers, providing towels, providing vanity items, etc.
- Explains the facilities and Spam procedures to first-time guests
- Maintains cleanliness and safety of all Locker areas, including sauna, steam bath, whirlpool, and common area.
- Monitors and restocks vanity area
- Empties towel baskets and trashcans in the Locker whenever half-full
- Maintains cleanliness and safety of the Gym
- Escorts guests to the treatment room when directed
- Assist therapists with setup/cleanup when directed
- Maintains knowledge of all Spa facilities, treatments offered, rates, and hours of operation
- Maintains familiarity with other Hotel facilities and hours
- Attends daily briefings, meetings, and training as required
- Reports to work at the scheduled time, neatly groomed and in the correct uniform
ESSENTIAL WORK SKILLS/KNOWLEDGE:
- Excellent customer service skills and demeanor
- Excellent communication skills
- Pleasant telephone voice and appearance
- Strong knowledge of spa facilities and treatments
- Ability to focus on details
- Ability to handle a fast-paced environment
- Ability to work in a team environment
- Ability and willingness to work flexible hours
- Compliance with attendance guidelines outlined in The Setai Employee Handbook
- Must possess or be able to obtain CPR and First Aid certification within 30 days of hire
PHYSICAL REQUIREMENTSAble to perform all essential duties with or without accommodation including:
- the ability to lift weights up to 30 lbs
- the ability to move around the Spa and Locker areas for full shifts