Location: Southern Pines,NC, USA
Job Title: Spa Manager, ThryveLocation: Southern Pines, NC
Job Type: Full-TimeAbout Us: Thryve is a premier wellness spa offering a range of services includingMassage, Cryotherapy, Float Therapy, and Infrared Therapy. Our mission is to providea serene and rejuvenating experience for our clients, promoting overall health and well-being.
Job Description:Position Overview: We are seeking a highly motivated and experienced Spa Managerto oversee the daily operations of our spa. The ideal candidate will have a passion forwellness and a strong background in spa management. The Spa Manager will beresponsible for ensuring exceptional customer service, managing staff, supportingsales/marketing and maintaining the highest standards of cleanliness and safety.
Key Responsibilities: Operations Management: Oversee the daily operations of the spa, includingscheduling, inventory management, and facility maintenance. Staff Management: Recruit, train, and supervise spa staff, including therapistsand support staff. Conduct regular performance evaluations and provide ongoingtraining and development. Customer Service: Ensure a high level of customer satisfaction by addressingclient concerns and feedback promptly and professionally. Maintain a welcomingand relaxing atmosphere for all clients. Financial Management: Manage the spa's budget, including revenue andexpense tracking. Develop and implement strategies to achieve financial goalsand increase profitability. Marketing and Promotion: Develop and execute marketing plans to attract newclients and retain existing ones. Collaborate with the marketing team to createpromotional materials and campaigns. Compliance and Safety: Ensure compliance with all health and safetyregulations. Maintain a clean and safe environment for clients and staff. Service Excellence: Stay updated on the latest trends and techniques inMassage, Cryotherapy, Float Therapy, and Infrared Therapy. Ensure that allservices are delivered to the highest standards.
Qualifications: Preferred, proven experience in spa management or a similar role. Strong leadership and team management skills. Excellent customer service and communication skills. Knowledge of or ability to become quickly educated on spa services, including
Massage, Cryotherapy, Float Therapy, and Infrared Therapy. Ability to support management of budgets and financial plans. Proficiency in using spa management software and other relevant tools. Certification in spa management or a related field is a plus.
Communications and Personal Interactions Have a strong customer service orientation and be able to communicateeffectively with members and guests, prospective clients, and vendors.
Be able to provide references that will attest for sales, management andcustomer Service experience. Maintain client confidentiality. Be willing to attend local events focused on expanding Spa client base and sales. Preferred to have local network and connections of probable Cryotherapy andFloat Therapy customersPersonal Goals Must have goal of personal growth with a clear timeline estimate of successfullycompleting these goals. Must have goals to participate in and grow business as this focus andprioritization will be the highest priority of this position. Preferred to have candidate that has goal of growing this location and openingother locations.Benefits: Competitive compensation and performance-based bonuses. Health and wellness benefits. Ability to contribute to 401k plan Employee discounts on spa services and products.
recblid l1dc9shgxqv4gfieqlbhhg8bwvrbvb