Location: Midlothian,VA, USA
Description
FLSA Classification: Nonexempt
Reports to: General Manager
Job Description
Summary/objective
Treat clients by using touch to manipulate the muscles and other soft tissues of the body to relieve pain, help heal injuries, improve circulation, relieve stress, increase relaxation, and aid in the general wellness of clients.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
* Perform massage therapy services
* Gather complete and accurate information on new spa patrons using waivers and forms
* Keep comprehensive notes of services and treatments performed in a member folder
* Restock and dispense supplies and towels as needed
* Provide information about services and products to the best of your ability
* Consistently review and update knowledge of Spa services, products, and offerings
* Ensure that treatment rooms and work spaces are clean and neat at all times
* Follow all current sanitation standards for service implements
* Support and promote spa products and merchandise
Requirements
Physical demands
* Must be able to stand, move, walk, and bend for the duration of a shift
* Must be able to lift up to 20 lbs
* Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
Required competencies, education, and experience
* High School Diploma or GED preferred
* Prior experience working as a massage therapist preferred
* Hold a valid state Massage Therapy license
* Prior customer service experience highly desired
* Must be exceptionally customer service oriented
* Ability to communicate effectively verbally and in writing
* Must be customer service oriented, positive team player
Company Expectations
* Read, sign, and abide by the policies included in the Team Member Handbook
* Park in team member designated areas
* Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
* Assist with Service Days
* Willingness to assist with acac programs, special events, or activities outside your department
* When supervisor or team members calls or emails, promptly return contact
* Exhibit a positive attitude at all times
* Deliver outstanding service to members and guests with friendliness, direct eye contact, a pleasant demeanor at all times
* Attend all required meetings and training sessions, including webinars
Affirmative Action/EEO statement
acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.