Location: Las Vegas,NV, USA
Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission We inspire grown-ups to play? fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
JOB SUMMARY:
Responsible for the reception area of the salon and spa. Provides courteous and efficient guest service from point of arrival through check-out. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding salon/spa services, booking all appointments, upselling spa treatments, and assisting in retail sales.
ESSENTIAL JOB FUNCTIONS:
* Responsible for checking spa guests in & out.
* Cash handling.
* Establishing forms of payment for services.
* Making reservations for all spa and salon treatments.
* Closing books at the end of the business day.
* Needs to be knowledgeable of other department's services etc.
* Sales of spa merchandise.
* Checks in fitness center guests.
* Ability to read, write, speak and understand the English language to communicate effectively with guests and team members.
* Understanding of good health habits in terms of exercise and nutrition.
* Ability to effectively deal with internal and external customers, some of who will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
* Basic mathematical comprehension to understand the interpret numbers as they apply to operation in hotels, spas, salons, and health facilities
QUALIFICATIONS:
* High school diploma or equivalent.
* Hospitality or customer service or reception desk and/or salon/spa experience required.
* Cash handling experience required.
* Must have TAM card within 30 days of hire.
* Must have Health card.
* Must have enthusiasm and possess excellent customer skills.
* Must be detail oriented, friendly, outgoing and have excellent communication skills
* Strong organizational skills
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
* Able to lift up to 20 lbs.
* Able to stand for a long period of time (up to an average 8-hour shift).
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.