Location: Hamburg,NJ, USA
The Reflections Spa Supervisor assists the Spa Manager with daily operation of the spa facilities. The Spa Supervisor assists the Spa Manager to ensure all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions.
STANDARD SPECIFICATIONS:
* Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
* Consistently provides a quality product and customer service experience that delivers total customer satisfaction. He or she models and creates an environment in which the customer is always right; ensures a positive customer service experience.
* Responds positively and quickly to customer concerns. He or she corrects potential problems before they affect customers. .
* Assist maintaining the spa at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness (QSC).
* Continuously improves the skills, knowledge and morale of all employees. He or she treats the employees with dignity and respect; creates an environment where the entire team does the same.
* Effectively utilizes all training programs from new employee orientation up to and including management training classes.
* Ensures business and personnel practices are within the law and consistent with policies and procedures.
* Enforces all labor laws (federal, state and local).
* Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).
* Upholds spa safety and sanitation requirements, to ensure the health and safety of our customers and employees.
* Ensure that all guests feel welcome and are given attentive, friendly, and courteous service at all times.
* Ensure that all services are consistently delivered according to the spa's standards.
* Achieve company objectives in sales, service, and quality, appearance of facility, sanitation, and cleanliness through training of employees and by creating a positive and productive working environment.
* Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
* Fill in where needed to ensure guest service standards and efficient operations are always meeting guest expectations.
* Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
* Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the spa's preventative maintenance programs.
* Responsible for assisting in all spa inventories including linen, merchandise, service products, & tool inventories and must constantly manage & maintain documented detailed status in all areas including on hand quantities and costs.
* Ensure product is always on hand on an as needed basis, through systematic ordering and forecasting techniques.
* Ensure that all products are received in correct unit count and condition, and, deliveries are received in accordance with the company receiving policies and procedures.
* Respond to any & all corrective action requests from Assistant GM in a timely manner.
* Ensure all team members have necessary tools to perform daily duties.
* Communicate well all aspects of weekly operations by leading weekly team management meetings
Requirements:
* Must be able to speak, read, write and understand the primary language(s) used in the workplace i.e. English.
* Must be able to read and write to facilitate the communication process.
* Requires good communication skills, both verbal and written.
* Must possess basic computational ability.
* Must possess basic computer skills including MS Excel and MS Outlook.
* Must have excellent interpersonal and sales-related skills.
* Must have exceptional organizational, supervisory skills.
* Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
* High school or equivalent education required. Bachelor's Degree preferred.
* All employees must maintain a neat, clean and well-groomed appearance per the Crystal Springs Resort standards
Enjoy Crystal Springs Employee Perks!
* Discounted Minerals Sports Club Membership
* 30% Dining/Retail Discount
* 30% Spa Discount
* Discounted Stays at the Hotels
* Discounted admission to Events & Festivals
* Complimentary Golf