Location: Lake Como,PA, USA
Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.
Duties and responsibilities:
* Provide consistent massages and body treatments as directed in training classes
* Perform facials and recommend skin care therapies
* Perform manicures and pedicures, nail art and recommend colors
* Suggest guidelines on personal skin care regime
* Recommend spa products that fit the guest's needs
* Recommend and up-sell services that fit the guest's needs
* Communicate and describe accurately the spa offerings and their benefits
* Handle guests' questions and concerns with professionalism and courtesy
* Respond to the guests' requests immediately, accurately and appropriately
* Create special conversations with guests, identifying personal preferences to record in each guest's profile history
* Maintain a daily record of all guests' requests, reservations and confirmations
* Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues
* Maintain a clean, safe, stocked and well-organized work area
* Take care of the equipment and products used throughout the spa facility
* Uphold the standards of sanitation, sterilization, restocking rooms and the pantry area
* Maintain the spa appearance and cleanliness
* Assist in all areas of the spa's operation as directed by management
Requirements:
* Minimum of 2-years experience as a licensed therapist in a luxury hotel environment
* License in massage therapy and certification in a cosmetology, aesthetic or related field
* Working knowledge of skin care therapies, hair removal techniques and beauty products and trends
* Strong verbal and written communication skills both in Italian and English
* Excellent interpersonal skills
* Knowledge of holistic concepts and treatments
* Professional grooming and demeanor
* Self-motivation
* Comfortable performing treatments for at least 8 hours
* Knowledge of current spa trends, industry and philosophy (balance, relaxation, unity and a healthy lifestyle)