Location: Dallas,TX, USA
Job Description:
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Likewize is searching for Spanish-English Bilingual Customer Support Representatives to join our team at our global Headquarters in Southlake, Texas.
In this role, you will assist customers by explaining insurance program details, troubleshooting issues during the claims process, managing assigned tickets and working with internal departments in order to expedite resolution and deliver an exceptional customer care experience. Customer Support Representatives work within the Center of Excellence Call Center Help desk environment. Initial training will be Monday through Friday, 8AM-5PM for the first two weeks, followed by a transition to one of the following schedules: Sunday to Wednesday, Wednesday to Saturday, or Monday to Friday. You will be trained to be fully proficient in this role, learn our industry and provide an exceptional customer experience.
Your day-to-day responsibilities include but are not limited to:
If you are who we are looking for, you will have the following education, skills and/or experience:
Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace.
VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.
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