Location: Grapevine,TX, USA
Patient Services Assistant in Grapevine, TX with Baylor Scott & White - Must be Bilingual
** Candidate must be Spanish bilingual** - please make sure to list that on the resume Pay Rate Range: $17- $22/hour
Temp to perm? Temp w/possible perm
• Work Location: Grapevine, Texas • Work Schedule: Mon-Fri 8a-5p • Parking included? Yes • Interview type: In person interview
Top skills: communication skills, previous medical experience, customer service skills
JOB SUMMARY:
Provides a range of intermediate-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):
Interviews patients to obtain demographic information.
Ensures reimbursement for services through verification of insurance eligibility and obtaining insurance authorization within the required time frame.
Inputs patient registration information into computer registration system and verifies accuracy of information.
Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed.
Discusses financial arrangements and issues with patients and/or family members.
Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support.
Maintains patient charts; prepares required forms orders and maintains inventory of supplies as required
Participates in process improvement initiatives.
Serves as an onboarding resource for new patient services staff.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of patient registration procedures and documentation
Knowledge of medical insurance claims procedures and documentation
Skill in the use of personal computers and related software applications
Skill in preparing and maintaining patient records
Interpersonal and customer service skills
Verbal and written communication skills
Ability to obtain patient demographic information and verify insurance eligibility