Special Assistant, Chief Special Services Officer
: Job Details :

YOU MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATION SPECILIST CIVIL SERVICE TITLE, PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR REACHABLE ON EXAM#1120

The HIV/AIDS Services Administration (HASA) is the primary mechanism within the Human Resources Administration (HRA) which expedites access to essential benefits such as medical, social, financial, and vocational programs to more than 32,000 individuals living with HIV, as well as 8,000+ affected families.

HASA provides intensive case management, rental assistance, emergency and permanent supportive housing, and assistance with applying for public benefits and services including Medicaid, food stamps, and cash assistance. HASA also provides vocational services that prepare clients for employment. With counselors to help identify barriers to employment, clients can select vocational goals and receive support. Other HASA services include home care and homemaking services, mental health and substance use screening and treatment referrals, transportation assistance, referrals to community-based organizations, and SSI or SSD application and appeal.

Under the direction of the Chief Special Services Officer with broad latitude for independent judgement and action, responsible for promoting and maintaining effective community relations within internal networks and with community partners specifically related to housing and development, health and environment protection. The Special Assistant supports all community programs engaged with and by the Special Services Office in managing and meeting project deadlines and goals. Exercises authority makes decisions with and without review of the Chief, in critical matters/situations and in the implementation/progress of initiatives and projects.

HIV/AIDS Services Administration (HASA) is recruiting one (1) Administrative Community Relations Specialist NM1 to function as Special Assistant, Chief Special Services Officer, who will:

Assist the Chief Special Services Officer in supporting all programs under Special Services by monitoring activities and providing review and advice in critical matters and situations in the implementation of initiatives; responsible for the coordination, evaluation and process of special projects ensuring that external providers meet the needs, goals and milestones of those who participate in Special Service program areas.

Represent the Chief Special Services Officer at meetings and community events as needed; organizes and facilitates meetings with internal and external parties including non-profit organizations, community advocates, business partners and elected officials.

Develop, implement, and monitor the progress of projects and initiatives as assigned by the Chief Special Services Office; make process improvements to Special Services programs; recommend policy and procedure modifications.

Prepare management reports using program data; tracks, reviews and analyze data and program performance; draft written reports, meeting summaries, program/project evaluations and weekly reports, as directed.

Compile, proofread and edit Special Services program reports, talking points, agendas and other communications for the HRA Administrator.

Prepare and provide presentations on issues/topics and special projects.

Troubleshoot and close out client inquiries referred to the Chief Special Services Officer from City Hall, external stakeholders and the Commissioner's Office.

Coordinate onboarding process and any IT related matters for the Chief Special Services Office.

Collaborate and coordinate with various offices within the HRA, Department of Social Services, Department of Homeless Services and external partners when required to facilitate projects/mandates.

Work Location: 4 World Trade Center

Hours/Schedule: 9am-5pm

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or

2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in 1 above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in 1 above; or

3. Education and/or experience equivalent to 1 or 2 above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in 1 above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in 1 above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational

equivalent approved by a State's Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in 1 above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.