Salary: $50,836.00 - $77,321.00 Annually Location : Dauphin County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2024-13293-70810 Department: Insurance Department Division: IN Enf Div Opening Date: 12/03/2024 Closing Date: 12/16/2024 11:59 PM Eastern Job Code: 70810 Position Number: Multiple positions may be filled from this posting. Union: FOP Lodge #92 Bargaining Unit: G4 Pay Group: ST06 Bureau / Division Code: 00094670 Bureau / Division: Insurance Department, Enforcement Division Worksite Address: 393 Walnut Street City: Harrisburg, Pennsylvania Zip Code: 17128 Contact Name: Collette Rebuck Contact Email: ...@pa.gov THE POSITION Are you ready to start a new chapter in your career? The Insurance Department is looking for a Special Investigator 1 to conduct vital investigatory functions that enables the agency to provide a healthy regulatory environment that promotes a vibrant insurance marketplace to serve all consumers. Apply today to utilize your specialized skillset, while providing valuable services throughout the commonwealth! DESCRIPTION OF WORK As a Special Investigator 1, you will be responsible for investigating and resolving insurance complaints while enforcing Pennsylvania Insurance Department laws and regulations pertaining to insurance producers, other licensees, and companies. Work includes interviewing policyholders and insurance company representatives to gather information, resolving complaints, and recommending appropriate action. You will have the opportunity to collaborate with peer divisional staff in order to protect consumers through fair and efficient regulation of the insurance industry. This position is responsible for conducting multiple assigned investigations at the same time, requiring exceptional organizational skills and time management to ensure sufficient time is allotted for each investigation. Additional responsibilities include, but may not be limited to:
- Analyzing entities' books, records, and files, such as insurance policies, checking accounts, accounts payable, accounts receivables, correspondence, complaints, account currents, and operating files
- Participating in joint insurance-related investigations with local, state, and federal law enforcement agencies
- Gathering and analyzing evidence
- Preparing comprehensive, detailed reports of investigative activity
- Assisting with preparation of evidence and giving testimony at formal Insurance Department hearings and/or criminal court
- Preparing an investigative plan for each assigned routine investigation
Make your career aspirations a reality with the PA Insurance Department! Work Schedule and Additional Information:
- Full-time employment
- Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) full-time. You will be required to report in-office one day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:
- Two years of experience in criminal investigation work and a bachelor's degree; or
- Any equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. *Eligibility rules apply. 01 How many years of full-time experience in criminal investigation work do you possess?
- 2 years or more
- 1 but less than 2 years
- Less than 1 year
- None
02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How much graduate coursework have you completed in law enforcement, law enforcement administration, criminology, police science, criminal justice, or homeland security? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.
- 30 credits or more
- Less than 30 credits
- None
04 Are you claiming full-time professional criminal investigation work experience while employed as a police officer?
05 If you answered yes, please provide detailed information to support your experience. Be sure to include the following information:
The name of the employer(s) where the work was performed. The number of hours per week spent specifically on criminal investigation work. The name of the specific office in which you were employed (if applicable). The job duties you performed. The dates of employment (month/year to month/year) that this experience took place. 06 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You
must complete the application
and answer the supplemental questions. Resumes, cover letters, and similar documents will
not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.
The Level of Performance you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our
07
WORK BEHAVIOR 1 - COLLECTS, ANALYZES, AND PREPARES EVIDENCE Collects, analyzes, and prepares evidence for presentation to prosecuting officers of the state (labor relations, attorneys, boards, internal agency officials, law enforcement, etc.). Levels of Performance Select the Level of Performance which best describes your claim.
- A. I have experience collecting, analyzing, and preparing evidence for presentation to prosecuting officers of the state.
- B. I have experience assisting others in collecting, analyzing, and preparing evidence for presentation.
- C. I have experience in collecting evidence for presentation.
- D. I have successfully completed college-level coursework related to criminal justice, police science, or criminology.
- E. I have NO experience or training related to this work behavior.
08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer(s) where you gained this experience The type of evidence you collected, analyzed or prepared The actual duties you performed Your level of responsibility 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 10
WORK BEHAVIOR 2 - PREPARES VARIOUS TYPES OF REPORTS Prepares various types of reports including but not limited to activity, incident, general, or investigative reports outlining narratives or summaries of persons interviewed or involved, supporting evidence, and case dispositions for use in court proceedings, by law enforcement personnel, attorneys, superiors, etc. Levels of Performance Select the Level of Performance which best describes your claim.
- A. I have experience preparing reports detailing the investigative activities (who, what, when, where, and why), the records examined, details on the evidence, the conclusions reached, the recommendations made, and the progress of the investigations for use in court proceedings, by law enforcement personnel, attorneys, superiors, etc. I was accountable for the technical accuracy of the final product.
- B. I have experience assisting the lead investigator preparing general or supplemental activity reports detailing the activities (who, what, when, where, and why), the records examined, and details on the evidence for use in court proceedings, by law enforcement personnel, attorneys, superiors, etc. I was not responsible for the technical accuracy of the final product.
- C. I have experience preparing non-investigative reports for my supervisor. These reports were not used in court proceedings, by law enforcement personnel, or attorneys.
- D. I have successfully completed college-level coursework related to technical writing, business writing, journalism or report writing.
- E. I have NO experience or training related to this work behavior.
11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer(s) where you gained this experience The type of reports you completed The audience for whom you completed the reports The actual duties you performed Your level of responsibility 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 13
WORK BEHAVIOR 3 - CONDUCTS INVESTIGATIONS Conducts investigations of allegations received from various sources regarding improper activities, crimes, suspected violations of theft, fraud, or violations of PA laws or regulations. Levels of Performance Select the Level of Performance which best describes your claim.
- A. I have experience conducting investigations of allegations received from various sources regarding improper activities, crimes, suspected violations of theft, fraud, or violations of laws or regulations.
- B. I have experience assisting others conducting investigations of allegations received from various sources regarding improper activities, crimes, suspected violations of theft, fraud, or violations of laws or regulations.
- C. I have successfully completed college-level coursework related to investigation procedures, criminal investigations, or rules of evidence.
- D. I have NO experience or training related to this work behavior.
14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer(s) where you gained this experience The type of investigations you conducted The actual duties you performed Your level of responsibility 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours Required Question