Specialist, E-commerce Merchandising At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the Role: CHANEL is looking for an E-commerce Merchandising Specialist to join our US digital team in New York City. The ideal candidate will play a leading role in optimizing the client experience on Chanel.com, identifying key merchandising strategies to increase site engagement & conversion. This site merchandising role will function within the pillar of Merchandising & Personalization and is a key partner for Fragrance & Beauty (F&B) marketing & account planning. This Specialist will have a minimum of 2 years of experience and a passion for site merchandising, eCommerce digital strategic planning, data-driven insights, and collaboration to drive results.
What impact you can create at CHANEL:- Lead on-going site merchandising updates & SKU activations in content management systems to successfully support campaigns and sales objectives
- Partner with Global F&B Digital on globally contributed page content with planning alignment and thorough quality assurance testing to support new products, campaigns, and seasonality
- Analyze on-site search behavior to optimize search terms, monitor trends, and provide enhancement recommendations
- Partner with digital business analyst and demand planning team to identify business opportunities and align on inventory statuses
- Conduct competitive analysis to gain insight & provide takeaways for mood boards and future F&B digital initiatives
You are energized by:- Working in a highly collaborative, very fast-paced environment
- Creative thinking to drive new tests & solutions
- E-Commerce digital marketing, personalization and information gathering to produce results
- Connecting the dots on problems, bring a key eye for details and critical thinking
- New campaigns, products, sequencing and making contributions to the .com landscape
- Analytics and using logic and data to drive decisions
What you will bring to the team:- Strong analytical ability, with natural inclination to question results & identify solutions
- Vocal POV, eagerness to collaborate & prioritize the needs of the digital business
- Curiosity and passion
- Wonderful ability to forge key stake holder relationships
- Strategic & proactive thinker / planner, strong problem-solving skills
- Excellent project management ability with effective organization practices
- Highly collaborative and flexible/adaptable to different environments and ways of working
- Strong attention to detail
- Experience in digital merchandising tools (ex: CMS, Google Analytics 4, Salesforce)
- Google Analytics experience, must have ability to pull engagement numbers, analyze and report out
- Strong blend of analytical and creative mindset
Position Logistics: - Minimum of 2 years relevant experience working in a digital site experience role
- Experience in product & content management systems, must have GA4 experience, Salesforce a plus
- Bachelor's Degree or equivalent experience
- Partially Remote: Role requires a minimum of three days in-person office presence at the New York City office
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation: - The anticipated base salary range for this position is $60,500 through $82,500. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.
Benefits and Perks: - Wellbeing resources include dedicated paid time off for wellbeing: 2-week August Office Closure and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information: Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion: - At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community: - CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability: - CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture: - We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:
- Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation Chanel website here
Career and Leadership Development: - We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.