Position Summary...What you'll do... Are you looking for a rewarding career within people services? Are you determined and motivated to grow? If so, you may be the perfect fit for the Specialist - Enterprise Business Services position at Walmart!This role is part of a team with over 200 associates located in Bentonville, AR, India, and Charlotte, NC. It is an operational and transactional position where precision is of utmost importance. The role is highly process-driven and compliance-focused. Your responsibilities will include maintaining professionalism and discretion as you will handle sensitive information.
Location: This position will be located fully onsite in Bentonville, AR
Available Shifts: Subject to change based on the needs of the business. Must be flexible.
- Evening (2nd shift) - Monday to Friday from 12:00 p.m to 9:00 p.m.
- Weekend - Thursday to Sunday from 7:30 a.m. to 5:30pm
You'll make an impact by...- Supports assigned business area in the development of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
- Manages compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
- Manages customer service on escalated issues by handling incoming and outgoing correspondence to various internal and external customers; following up on concerns and challenges; providing technical support on benefits systems and websites; providing benefits education; researching complex benefits questions and issues to resolve problems; communicating systems problems and resolution proposals to senior leadership and third-party administrators; handling escalated service issues, including calls with attorneys and plaintiffs; keying complex manual enrollments for associates; and serving as a liaison between departments, third-party administrators, and various internal and external customers to resolve highly complex issues and concerns.
- Manages equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software; requesting loaner equipment when necessary; creating user accounts and changes in the systems; following up on the status of personal computer requests; working with vendors on upgrades, enhancements and maintenance of systems and equipment; creating documentation and internal document tasks for department training, and training material as needed to educate customers; and ensuring day-to-day desktop local area network administration, maintenance, and user support for desktop computers, network connectivity, servers, infrastructure design and implementation.
- Manages security access for associates and vendors by entering information into appropriate software application; following security protocols; backing-up hard-drives to maintain confidential information; performing home validation visits to set up access and a secure environment for remote access users; and monitoring annual service and responding to questions regarding security access. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
You'll sweep us off our feet if...- You have been in the workforce and are driven to work
- You are adaptable to changing environments and have flexibility
- You can manage your own time and be accountable
- You set clear goals and can meet expectations
- You have the ability to focus on speed, accuracy, and providing a great experience
- You can handle highly sensitive information with great accuracy and attention to detail
- You have basic computer navigation skills and can navigate through multiple systems
- You are proficient in MS Office Suite (specifically Excel)
Minimum Qualifications: - Bachelor's Degree in Information Technology, Mathematics, Finance, or related area
- 1 - 3 years of experience in Benefits, Customer Service, and MS Office Suite
Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.
Live our Values Culture Champion Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership Is consistently humble, self-aware, honest, and transparent.
Embrace ChangeCuriosity & Courage Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer Customer Focus Delivers results while putting the customer first and applying an omni merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.Focus on our Associates
Diversity, Equity & Inclusion Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Collaboration & Influence Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates withimpact to a range of audiences; and demonstrates energy and positivity for own work.
Talent Management Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
Who We Are:Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The hourly wage range for this position is $19.00-$35.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Benefits, Customer Service, Microsoft OfficeBachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics
Primary Location... 508 Sw 8Th St, Bentonville, AR 72712, United States of America