Description
Work. Serve. Thrive.
Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.
Feeding America is the nation's largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.Learn more about Feeding Americahere.This position is fully remote based out of and supporting our East Region States (AL, CT, DC, DE, FL, GA, MA, MD, ME, MS, NC, NH, NJ, NY, PA, RI, SC, VA, VT, WV) with moderate (20%) annual travel, and this person will be required to attend any on-site meetings or trainings as designated by their manager. Employees also have access to a 30-day work anywhere program during the course of each calendar year that can be combined with PTO and/or holidays.
The Opportunity
The Fulfillment Specialist will identify and facilitate the marketing and distribution of product to the Feeding America network through engaging Feeding America food bank members, state associations, member lead cooperatives and vendor support team by utilizing Feeding America's technology platforms and other tools to help the organization meet or exceed its strategic growth targets.CompensationHere at FeedingAmerica national organization,equity is central to our mission andis an integral part of our compensation policies and structures. Historically, systemic racism and sexism in all aspects of our society, including compensation practices, has led to pay inequities that negatively impact people of color, women, and especially women of color. These practices include basing salary offers on previous compensation and negotiating salary offers. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. The salary range listed below represents the starting to mid-point salaries for positions and comparable roles at this level at our organization and candidates should expect to be offered a salary near the starting point of the range that is listed on the job posting. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.Salary Range: $60,000-65,000 Based on ExperienceResponsibilities:
- Develop and maintain relationships within Feeding America Network partners throughout assigned region to understand food sourcing needs to ensure correct product is being secured.
- Execute Network facing marketing strategy as defined by program directors to increase awareness of central produce or grocery purchasing programs with the goal of greater participation, increased access, and enable greater efficiency and lower prices for the entire Network.
- As defined by program directors, responsible for increased Network program usage, including product amount, mix, and frequency of orders. Supports effective use of sourcing technology platforms by the Network, donors, and vendors.
- Conduct forward planning product needs assessments to ensure access to key products and effectively aid in the distribution of product to the people we serve.
- Collaborating with other members of the Region Team, supervise beginning to end Feeding America ordering process including technical training, transportation oversight, financial and issue resolution, and product quality assurance in conjunction with Feeding America platforms.
- Conduct and moderate high-level product engagement calls to better understand product availability, seasonality, transportation, and any other various related topics as needed.
- Develop report findings, which include indicators of sales, pounds, variety, and other metrics, for future Network engagement strategy and educate donors/vendors on potential partnership opportunities.
- Collaboratively work with various Feeding America departments, networks, and other cross-functional areas to promote growth and development of projects within the Supply Chain department.
- Possible urgent issue resolution during off hours.
Required Technical Competencies and Experience- Relevant experience or 4 years' customer service experience.
- Proficiency in Customer Relationship Management (CRM), Microsoft Office applications & NetSuite.
- Food Industry, Food Banking and/or Purchasing/Sourcing knowledge helpful.
Foundational Requirements:
- Mission Focused- Demonstrates a commitment to Feeding America's mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.
- Embraces Equity, Diversity and Inclusion- Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work. Committed to continuous personal EDI development.
Required Leadership Competencies:
- Communicates Effectively: Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings. Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups. Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.
- Collaborates Internally and Externally: Forms and sustains effective working relationships that accelerate goal achievement by reaching out to and engaging people from other functions or from outside the organization. Coordinates projects and plans with others within and outside of own area to ensure the work goes smoothly. Pursues networking opportunities and encourages others to form new relationships that benefit all parties. Handles conflict directly and adeptly, respecting all points of view, and resolves issues to create a united path forward.
- Leverages Functional Expertise: Uses advanced functional knowledge to shape decisions and plans. Takes initiative to stay current and apply knowledge of own field, including to improve processes, practices, and policies. Regularly offers to share functional expertise with others to help them succeed.
Feeding America recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.