Specialist I - Customer Service Rep
: Job Details :

Posting Details Come and join the Bearkat community! Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging. SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs. Posting Information This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Requisition 202400349S Title Specialist I - Customer Service Rep FLSA status Non-Exempt Hiring Salary This position is a pay grade 2. Please see Pay Grade Table at: Occupational Category Technical/Para-Professional Department Student Account Services Division Division of Enrollment Success Open Date 10/08/2024 Open Until Filled Yes Educational and Experience Requirement High School graduate or G.E.D. equivalent. College or continued education courses in business and/or accounting desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired. Nature & Purpose of Position Carries out all financial transactions between the University and students, as well as interdepartmental business transactions. Assists in the receipt, disbursement and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff and faculty. Provides customer support to Student Account Services. Primary Responsibilities Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provides customer support for Student Account Services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned. Other Specifications Requires proficiency with a calculator and other standard equipment with proficiency in Microsoft Office Suite. Must have accuracy in counting and balancing monies and in maintaining records. Must have a pleasant, courteous disposition and possess the ability to work effectively with a high volume of public contact. Errors in business transactions could cause significant loss of monies, time, etc. Special procedures may require extended hours. Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor. Full Time Part Time Full Time Position NumberQuicklink EEO Statement EEO Statement Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an at will employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215. Annual Security and Fire Safety Report