Specialist, IT (13773) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion. Job Summary The IT Specialist is responsible for providing technical assistance to computer system users. This includes answering questions and resolving computer issues for clients in person, via telephone, or from a remote location. They must assist regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems in compliance with One&Only Resorts' standards of operations. Key Duties & Responsibilities
- Installs and performs minor repairs to hardware, software, and peripheral equipment following design or installation specifications
- Oversees the daily performance of computer systems
- Supports the information system function within the resort, using appropriate systems management procedures and practices to ensure operating effectiveness and data integrity
- Assists the Director, IT in entire-network maintenance, including the administration and documentation of computer networks, telephone, and cable TV networks
- Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems, providing technical support
- Answers users' inquiries regarding computer software and hardware operations to resolve problems
- Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software
- Confers with colleagues to establish requirements for new systems or modifications
- Develops training materials and procedures, and/or trains users in the proper use of hardware and software
- Uses and handles IT equipment with care, according to the Director's instructions
- Maintains a record of daily data communication transactions, problems, remedial actions taken, and installation activities
- Refers major hardware and software problems and defective products to vendors / technicians for service
- Prepares evaluations of software and hardware, recommending improvements or upgrades
- Inspects equipment and reads order sheets to prepare deliveries to users
- Observes system functioning to verify correct operations and detect errors
- Attends briefings and meetings as requested
- Performing any other tasks as assigned
Skills, Experience, & Educational Requirements - Previous experience working in IT within a resort environment preferred
- Ability to translate complex technical issues into terms easily understood by end users
- Proficiency in Help Desk software, ticketing systems, and endpoint management tools
- Excellent customer service skills, even in times of high demand, low resources, or unhappy users
- Relevant entry-level certifications preferred: CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, and ITIL v3 Foundation
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.