Location: all cities,IL, USA
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely?helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built onand we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
**Job Summary**
The Expert, Change Management is responsible for planning, developing, and executing change management activities for business transformation projects. The role works closely with the business lead and other key stakeholders to ensure that people, process, and technology changes are prioritized and change management best practices are applied to the adoption of the new ways of working.
**Main Responsibilities**
**Change Management and Stakeholder Engagement**
Design and deliver change management strategies and plans to support teams in adopting new ways of working
Engage stakeholders at all levels of the organization
Identify stakeholders and conduct impact assessments
Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks
Create risk mitigation tactics to minimize resistance
Design and lead change network groups to support teams in adopting new ways of working in their units
Liaise with other key groups at CN and externally when required
Identify and assess people risks, team readiness and overall adoption
Propose change management mitigation tactics to support teams based on readiness and adoption results
**Communications**
Develop and execute strategic communication plans to support the overall change management plan
Draft communications and oversee review cycles and approvals for transformation adoption
Create the change journey communications that will drive the change adoption and understanding of the future business model
Distribute communications to internal audiences
**Training and Performance Support**
Collaborate with the various teams to identify training needs through training assessment
Handle the creation of the required and relevant training material for impacted stakeholders
Ensure that all communication and engagement activities align with the training strategy and plan
**Working Conditions**
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires minimal travel (10%) within North America.
**Requirements**
**Experience**
Change Management
Minimum 10 years of experience working with upper management and leading change management activities within a complex project or program
o Experience in delivering large-scale technology implementations and working with Operations in a unionized environment
o Experience working effectively across divisional lines in a complex multi-site organization
**Education/Certification/Designation**
Bachelor's Degree in Organizational Behaviour, Management, Human Resources or similar field
Change Management Certification (PROSCI)
**Competencies**
Demonstrates agility and drives change
Knows the business and stays current on industry needs
Sets direction and inspires others
Communicates with impact
Delegates and empowers others to create accountability
Collaborates with others and shares information
Demonstrates active listening
Identifies needs and finds solutions to create value for all stakeholders
**Technical Skills/Knowledge**
Advance proficiency in Microsoft Office (PowerPoint, Excel, Access)
Fluently bilingual both written and verbal (English, French)*
Solid understanding of the logistics and transportation industry*
*Any knowledge for any of the above would be considered as an asset
**About CN**
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
_CN is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email._