Specialist, Loyalty Operations
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Specialist, Loyalty Operations Overall Job Summary This position is responsible for performing day-to-day operational tasks and aligning with internal departments and third parties to make decisions which ensure flawless execution of the Neighbor's Club loyalty program. This position will be the primary point of contact for Neighbor's Club operational activities, including creating and maintaining task lists, overseeing core program components, executing offer submissions, and handling ad-hoc loyalty requests. In addition, this role is expected to be a subject matter expert in loyalty operations. Essential Duties and Responsibilities (Min 5%) Work cross-functionally to drive day-to-day operational tasks with internal departments and third parties to ensure flawless execution of loyalty program Create and manage project timelines and task lists; adjusting plans as needed, and align with all stakeholders (internal and external) as changes occur Ensure execution of core program components including FAQs / Terms and Conditions, member rewards, and store signage Manage submission of member-only offers and delivery of offer reporting and insights Manage and respond to ad hoc requests for the broader loyalty function Collaborate with internal Marketing stakeholders to assess and improve loyalty operations Required Qualifications Experience: 2+ years of experience in Marketing, Loyalty, or Operations experience. Retail Operations experience is a plus. Education: Bachelor's Degree in Business, Marketing, or equivalent experience. Any suitable combination of education and experience will be considered. Preferred knowledge, skills or abilities ⦠Experience with MS Office Suite (PowerPoint and Excel) ⦠Excellent oral and written communication skills ⦠Speak, read, and write effectively in the English language Working Conditions Normal office working conditions Physical Requirements Sitting Standing (not walking) Walking Kneeling/Stooping/Bending Reaching overhead Lifting up to 20 pounds Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. ALREADY A TEAM MEMBER? You must apply or refer a friend through our internal portal Click here (CONNECTION Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it. Learn More EMPOWERMENT We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about Learn More OPPORTUNITY A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense. Learn More Join Our Talent Community Nearest Major Market: Nashville