The Team Relations Specialist acts as a liaison for all Team Members. This involves receiving and effectively handling Team Member concerns and escalating the concerns to the level of appropriate action. This position will provide recommendations for addressing issues and concerns, as well as helping to resolve conflict in the workplace, which may require conducting investigations.
(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)
- Maintains a professional behavior and demeanor at all times creating a positive working environment and leading by example.
- Assists in resolving Team Members' concerns and gauges Team Member morale on a daily basis.
- Ensures that management is aware of any issues and concerns in the work environment by communicating daily with the Team Relations Manager.
- Ensures uniform application of MOBIS policies through internal audits and investigations, reporting issues to department supervisors, and escalation of issues to the appropriate management team.
- Advocates for the treatment of all Team Members in a way that is fair and consistent with MOBIS policy.
- Provides guidance and support to the department Management Team when addressing a Team Members work performance or behavior which may require corrective action investigations.
- Serves as a liaison to acquire needed information for Team Members or to arrange meetings with the appropriate personnel.
- Assists in training Team Members and Management on company policies and procedures.
- Creates and presents various presentations and reports as requested.
- Coordinates and attends the Presidents Roundtable Meeting and provides documented reports detailing the concerns and trends.
- Assists with administrative, communication, and safety issues.
- Adheres to and interprets MOBIS policy, which may include conducting training.
- Complies with and promotes safety in the workplace, to include attendance at safety meetings as well as conducting safety meetings when necessary.
- All other duties as assigned.
Supervisory Responsibilities: No
The requirements listed below are representative of the knowledge, skills, and/or ability required and preferred for this position.)
Required Education & Experience:
- Bachelors Degree in Human Resources, Business, or related field OR
- High school diploma or equivalent plus 4 or more years of experience in Human Resources, Customer Service/Relations, or a related field
Required Knowledge, Skills, & Abilities:
- Knowledge of Federal and State employment laws and regulations
- Ability to conduct legally defensible investigations leading to a resolution of employee complaints
- Ability to interpret company policies and procedures and to ensure fair and consistent administration
- Proficient with Microsoft Word, Excel, and PowerPoint
- Excellent communication, organization, and interpersonal skills
Preferred Education & Experience:
- Masters Degree in Human Resources, Business or related field
- Professional HR Certification (SHRM-CP or PHR)
Certificates, Licenses, and Registrations: None required
Working Conditions
- Spends 20% of time in the office and 80% on the production floor
- Works an 8-hour shift that ranges from 6:00 AM to 6:00 PM, 12:00 PM to 12:00 AM (2nd Shift) or 9:00 PM to 7:00 AM (3rd shift)