Location: Cleveland,OH, USA
Category Specimen Processing Location Cleveland, Ohio Job function Operations Job family Specimen Processors
Shift Evening Employee type Regular Full-Time Work mode On-site
Specimen Processing Group Lead- Cleveland, OH - Wednesday - Sunday 3:00pm-11:30pm
$5,000 Sign-on Bonus for first time Quest Diagnostics employees and Relocation Available!
This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.
* Demonstrates a proficiency and understanding of all job duties in Specimen Processing department
* Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed
* Assists all SPT's in proper test selection and problem resolution
* Answers and clarifies employee questions (including laboratory personnel) regarding processing
* Provides appropriate feedback to supervisor(s) when problems arise.
* Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift
* Monitors supply inventory, ordering supplies as needed
* Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required
* Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)
* Perform all other job duties as assigned
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* In addition to above, the group leader may assist the supervisor(s) in the following:
* Prioritizing work assignments
* Monitoring production and activity of all SPT's in order to meet departmental deadlines
* Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment
* Ensures effective employee utilization through workforce planning to include staffing weekends and holidays
* Makes suggestions and recommendations to enhance workflow
* Helps manage department overtime
* Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to
QUALIFICATIONS
Required Work Experience:
Internal candidates minimum of one year in SPT III/related role
Preferred Work Experience:
* 3 years experience in a laboratory environment with Specimen Processing experience preferred.
* Medical background preferred which includes medical terminology applicable to a clinical laboratory
Physical and Mental Requirements:
* Performs multiple tasks simultaneously and with interruptions, physical and mental stress
* Works in a biohazard environment and practices good safety habits
* Able to sit or stand for long periods
Knowledge:
N/A
Skills:
* PC skills including the ability to run reports & use to manage workflow; real-time thru-put
* Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.
* Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task
* Demonstrates strong interpersonal skills that foster a positive environment
* Demonstrates flexibility and adaptability
* Drives frequent employee interaction on the floor providing feedback, coaching, and guidance
* Demonstrates excellent communication skills and ability to answer questions with both internal and external clients
* Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures
* Works under pressure and assists department in maintaining productivity and quality goals
* Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems
EDUCATION
High School Diploma or Equivalent
LICENSECERTIFICATIONS
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets