Werealways looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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ESSENTIAL DUTIES AND RESPONSIBLITIES: The following and other duties may be assigned as necessary:
- Effectively respond to Supervisors requests in all areas of guest interaction and guest concerns.
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
- Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.
- Stock Sports book stations with adequate supplies; keeps all stations neat and clean.
- Write Sports tickets in an accurate and timely manner.
- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
- Explain wagering rules, including betting lines and odds, and procedures to guests
- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.
- Offer information on activities, etc., and direct guests for further information as necessary.
- Create and enter player tracking cards
- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity Team members may be required to perform duties outside of their normal job description where, in the companys judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be at least 21 years of age.
- High school diploma or GED.
- Six months experience in guest service operations preferred.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Minimum of six (6) months cash-handling experience preferred.
- Ability for work as part of a team in a high-volume environment.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer