Location: Buffalo,NY, USA
Sportsbook Ticket Writer - PT (req5570)
Job Number: req5570 Job Title: Sportsbook Ticket Writer - PTNumber of Openings: 1Job/Employment Type: PTCountry: USAState/Province: New YorkCity: BuffaloJob Category: MarketingCareer Level: Entry LevelLevel of Education: High School Diploma/GED Years of Experience: Less than one year
Position Description
The Sportsbook Ticket Writer provides excellent customer service to all guests while creating a fun and welcoming experience within the Sportsbook area. The Sportsbook Ticket Writer must process Sports Betting transactions quickly, accurately and in compliance with all regulatory and payment policies. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.
Position Requirements
Education/Experience:
1. Must be 18 years of age or older upon employment
2. High school diploma or equivalent required.
3. Previous money-handling experience is required; at least 6 months in a gaming environment preferred
4. Previous customer service experience preferred
5. General knowledge of sports teams and games preferred
Language Skills and Reasoning Ability:
1. Ability to write routine correspondence and to speak effectively to the public, employees and customers
2. Ability to define problems, collect data, establish facts and draw valid conclusions
3. Must have the ability to deal effectively and interact well with the customers and employees
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to effectively understand and communicate to candidates and employees
2. Must be able to stand, walk, and move through all areas of the casino
3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations