Location: all cities,MA, USA
Staples is business to business. You're what binds us together.
While you may know Staples as the world's leading office supply company, Staples Promotional Products - a division of Staples - is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.
What you'll be doing:
* Develops customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
* Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provides solutions to the customer.
* Examines customer expectations to develop and present recommendations to customers for approval. Utilizes company systems combined with work experience for pricing application for larger volumes.
* Works with suppliers to source products/negotiate cost to meet the customer's specific needs for non-program merchandise, special events, etc.
* Collaborates with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements. Supports the program process by providing necessary customer information to ensure the success of a program.
* Works with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
* Resolves client / supplier / internal issues with guidance & assistance from mgr/team lead.
* Involvement in ongoing improvement efforts as directed by management.
* Represents Staples at customer shows, corporate trade shows, and occasional territory travel.
What you bring to the table:
* Excellent customer service skills.
* Ability to build and maintain relationships with clients.
* Excellent communication skills.
* Organizational skills with the ability to multitask.
Qualifications - External
What's Needed- Basic Qualifications:
* 2+ years of related work experience.
* Travel as needed for clients and National Sales Meetings.
* Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
* Advanced strategic business sense skills and math aptitude.
* Solid knowledge of company systems and processes.
What's needed- Preferred Qualifications:
* Previous promotional products merchandising or purchasing skills, preferred.
* Industry experience with ESP or SAGE is preferred.
We Offer:
* Inclusive culture with associate-led Business Resource Groups.
* Flexible PTO and Holiday Schedule (7 observed paid holidays).
* Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.