IDI Distributors is America's largest family owned and operated wholesale insulation distributor backed by over 40 years of proven success. With over 500 employees in 55 locations across the country IDI prides itself on providing best-in-class customer service to the residential and commercial construction industry.Job Summary:Homebase: Allentown PA preferredCompensation: $76,000 - $100,000The Spray Foam Technical Services Representative (TSR) is responsible for serving as an expert in spray foam and associated equipment for IDI customers and staff, including but not limited to the training of current and potential customers on spray foam application, new equipment commissioning, performance of repairs and warranties, troubleshooting, safety, and providing insightful recommendations to help our customers grow.Responsibilities/Duties:
- Edify industry standards on health and safety
- Counsel customers on efficient chemical processing
- Exhibit Job site efficiency
- Perform new equipment training & commissioning
- Provide expectations for equipment owners on maintenance and warranty practices
- Maintain a basic understanding of building codes and building science
- Support in troubleshooting equipment issues in person or virtually
- Educate customers on proper application techniques for spray polyurethane foam
- Present information in a group setting
- Execute timely completion of projects and tasks
- Assist IDI Sales Team with informing prospects/customers about IDI'sproducts including spray foam, parts and equipment, spray foam rigs and spray foam accessories
- Consolidates and communicates customer interaction to the IDI Sales Team
- Visit jobsites to conduct on-site trainings
- Assist IDI sales representatives with thorough troubleshooting and processing warranty claims
- Provide assistance and training for new hires
- Create service quotes for customers to include parts and labor
- Perform repairs within IDI's scope of service
- Carry parts and tools to perform pre-determined tasks
- Provide ordering information to customers and IDI Sales Team when equipment recommendations are made
- Communicate repair efforts to regional IDI Service Centers when assistance is needed
- Assist customers with evaluating potential warranty issues
- Provide follow up reporting
- Submit expense reports on a weekly basis by deadline as needed
- Maintain an updated calendar to keep Sales Representatives and Managers informed of scheduling
- Other duties as beneficial to IDI
Leadership Competencies:
- Leads Self
- Communicates Effectively & Candidly
- Drives for Results
- Demonstrates Accountability
- Takes Initiative
- Collaborates
Qualifications/Skills:
- Must be mechanically inclined
- Related work experience would include but not limited to:
- Basic engine repair
- Spray foam application equipment
- Basic electrical knowledge
- General knowledge of code approved building practices with an emphasis in building envelope, spray foam and fiberglass insulation
- Construction background a plus
- Knowledge in troubleshooting spray foam application/equipment problems
- Excellent verbal communication skills
- Proficient planning, time management and organizational skills
- Efficient in Microsoft Office tools
- Ability to travel an average of 80% of the time
- Ability to achieve set goals in a timely manner
- Detail-oriented, ability to work independently as well as with other team members
- Must be comfortable and proficient in public speaking in classroom style training
Education and/or Experience:
- High School diploma or GED and 3-5+ years equivalent experience preferred
- Experience either in school or by trade in engine repair, construction/building science and/or electrical work preferred
- Sales training preferred