Location: Seattle,WA, USA
Be part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference.
What we offer:
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And more!
What you will do
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative and ascertain equipment/systems problems.
Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. These include but are not limited to wet (steel, copper, and CPVC0, dry, pre-action, deluge, and fire pumps.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, medication notices, etc. to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
Electronically complete Service Acknowledgements with proper coding and obtain customer's signature.
Participate in a scheduled on-call rotation.
Perform other duties as assigned.
What we look for
Required
2-5 years of documentation experience in Fire Sprinkler/Suppression industry.
Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
High school diploma or equivalent required.
Ability to follow verbal and written instructions.
Ability to work independently or in a team environment.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work flexible hours including weekends to meet customer requirements.
Able to participate in an on-call rotation schedule.
Some overnight travel may be required.
Demonstrate a high level of customer service.,
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and always follow safety guidelines and procedures.
Strong organizational skills, positive attitude, and ability to learn quickly.
Possess a valid driver's license and driving record that meets company requirements.
Able to pass a pre-employment background and drug test.
NICET Level II desired.
Terms and Conditions of such benefits programs are subject to change at any time at the sole discretion of the Company.
HIRING HOURLY RANGE: $32.00 USD - $ 40.00 U (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at