Duration: 06 Months Contract
Responsibilities:
- New role in CE to develop robust SOP's with regards to MAP pricing and policy enforcement. The individual will need to support the Sr AD,Pricing and Indirect Transaction Operations on day to day processes with MAP policy and enforcement.
- Initial Rollout of the 2025 policy and February 1 MAP levels will generate the most activity of the year.
- Provide Cactus list of customers to monitor-ranked/email addresses
- Provide Cactus with list of approved promotions (All Channels)
- Receives Daily list of Violations
- Validate Violation list
- After Validation Cactus sends letters
- Receives same-day automated violation letters
- Sends appropriate correspondence to authorized dealers commensurate to agreed-upon guidelines
- Issue Warnings, Violation notices, Stop Ship notices
- Violation letters sent daily to merchants' email addresses provided by BIAH.
- MAP mailbox daily maintenance
- Open/Read
- Process/Action/Reply - next steps/response
- Work with Cactus (CLA) and build relationship
- CLA will provide the following:
- Daily report distribution
- Handled by CLA but distribution list will need to be maintained for user additions and deletions
- Violation and 1st Stop Notices
- Handled by CLA but distribution list will need to maintained for user additions and deletions
Build process for the following:
3rd, 4th, 5th Stop Ship notifications for escalations and informing Handle by CLA/CE based on protocol
- Develop and build Weekly/Monthly KPI/Management reports
- Prioritize multiple urgent issues with calm and professional demeanor. Ability to communicate rationale succinctly with all stakeholders for project priorities and align with current business needs. Make quick decisions and effectively communicate with their manager on any changes to keep all on the same page. Balancing needs of the business with system capabilities. Help provide solutions to challenges faced with requests Identify potential issues before they arise and propose solutions. Ability to work with a team on complex problems to form solutions. Support department head's final decision.
- This job requires an astute attention to detail and the ability to evaluate a multitude of possible scenario. The job holder will be challenged to decipher the differences between business impacts from both the perspective of the customer (benefit) and companies (risk).
- The job holder will interface periodically with sales, marketing, finance and species heads; he or she will be the SME when it comes to the systems and processes he or she supports. The individual will also work with third party vendors, data governance, IT as well as other departments within the business on technical, data, finance, accounting, and other related issues.
- The job holder must have a strong attention to detail and excellent communication skills and the ability to interface with other members of the business, internal departments at BIAH and external vendors. Solid communication and networking skills that result in collaboration with internal team members and external vendors to ensure the success of the program.
Required Experience
- 5-7 years progressive experience in IT, Marketing, Administrative, Finance, Accounting, Customer Service and/or relevant business experience.
Education:
- BA degree required or equivalent work experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Swati
Email: ...@ustechsolutionsinc.com
Internal Id: 24-26908