Location: Keene,NH, USA
Position Details Summary Operating Title Sr. Audio Visual Technologist Long Classification Title Information Technologist III Campus Location Keene Department KSC/ UNH IT Team Summary of Position Enterprise Technology & Services at Keene State College is seeking applications for a Sr. Audio Visual Technologist to provide on-site oversight, maintenance, technical and customer support of campus audiovisual systems for the college; maintaining over 120 Hi-Tech classrooms and facilities. In addition, the Sr. Audio Visual Technologist provides creative as well as technical audiovisual solutions and assumes the role of primary campus subject matter expert and contact for these systems as they relate to USNH audio-visual classroom standards. This position is part of the Client Services team at Keene State College and requires a candidate with excellent customer service skills and strong technical expertise. Works as part of an on-campus flexible technology support team that can handle a variety of routine and urgent technology needs, including basic Audio-Visual (AV) troubleshooting and support, end-user support, and desktop (endpoint) support. This position is full-time onsite in Keene, New Hampshire and requires a technical background in audio-visual, multimedia, and computing technologies. Experience in pedagogical principles, networking, Avixa CTS Certification is highly useful but not necessary. Acceptable minimum level of education Associate's Acceptable minimum years of experience 3-5 years Additional Job Information Applicants should be prepared to upload the following documents when applying online: Letter of application addressing the above responsibilities Resume Contact information for references Application Deadline: Review of applications to begin immediately and will continue until the position is filled or otherwise closed at the College's discretion. For full consideration please submit application materials by Monday, December 2, 2024. Posting Number PS5005FY25 Other minimum qualifications Bachelor's degree and two years of experience in information technology field, Associate's and four years, or combination of education and experience equal to five years. Technical competence with audiovisual, computer and control system integration as well as audio and video signal characteristics. Project management experience and organizational skills. Demonstrated ability to consult with clients to provide needs analysis for AV (sound, projection, lighting and video streaming) for live and virtual events. Serve as the lead technician on site for event AV including sound reinforcement, projection and direct view digital displays, seamless video switching, theatrical lighting, playback system programing and operation, networking for system synchronization and control. Demonstrated ability to communicate professionally, accurately, and effectively through verbal, written, and telephone communication, with the ability to understand and respond to user questions in a timely, courteous and effective manner. Enjoy interacting with customers and providing them with excellent service. Have strong analytical skills and can explain technical procedures and instructions in simple terms. Can work well with users from diverse backgrounds and experiences and at levels within the college and organization. Demonstrated strong customer-focused support skills. Valid driver's license. May be required to do some limited travel in their own vehicle to other USNH campuses providing technology; to contribute to USNH projects; and provide vacation or vacancy coverage. Additional Preferred Qualifications Demonstrated knowledge of and experience using a variety of Remote Support Tools to support and resolve a user's technology needs in a variety of settings. Experience mentoring or coaching student workers/young adults. Experience working with a team to plan and successfully implement projects. Additional technology certifications (ITIL, ITSM, CompTIA A, Microsoft Fundamentals, etc.) Proven knowledge of/or experience with USNH acceptable computing practices, and security policies and procedures is also highly desirable. Experience in higher education. Salary Information Salary is commensurate with experience, complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. This position is part of the Keene State College Staff Association (KSCSA). Quicklink for Posting Percent Time Information (FTE) 1.0 Grade 23 EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Institution Information Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please visit: or Posting Details Posting Date 11/15/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Salaried Staff (Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Position will require use of hand tools, mounting and installation tools, cable testing and termination. Drivers License and Physical Requirements. Please check all items that apply. Valid Drivers License and Safe Driving Record, Other - Not limited to these, but: Must be able to travel on foot to many locations around the campus rapidly, be able to climb ladders, be able to lift 20 pounds overhead. Duties / Responsibilities Job Duties Duty/Responsibility Provide just-in-time technical support for faculty, staff, students, and guests on use of the audio/visual technology in the various learning spaces: classrooms & conference rooms, and event spaces at Keene State College. Analyzes complex AV and information technology problems and resolves as needed to meet the curricular needs of instructors; explores and recommends a comprehensive range of solutions for a broad audience. Responsible for planning, coordination, installation and maintenance of all AV equipment located in over 120 technology equipped classrooms, meeting and performance spaces and coordinates the upgrade process for existing spaces in coordination with the Institution's annual upgrade cycle and on behalf of other college constituents. Use the AV VLAN to monitor/ restore the networked AV equipment. Work in tight coordination with Learning Space Technology engineering team assist in the design and maintenance of integrated audio/visual technology in the various classrooms, conference rooms, and event spaces, ensuring standardization room to room, ease of use for clients. Responsible for maintaining overall campus audiovisual standards in design, coordination and installation of AV equipment in all campus teaching, meeting and event spaces. Coordinate and oversee all preventative maintenance to keep equipment in good operating order. Assist in upgrading spaces with the latest technologies; oversee projects to execute. In coordination with and with assistance from Learning Design and Applications Support teammates, provide hands-on training, demonstrations and orientations to faculty and staff on the features and operation of classroom and conference room technology. Maintain standard USNH ET&S ITSM practices by understanding and reporting all incidents and service requests through the ITSM incident/ service reporting tool, currently TeamDynamix. Duty/Responsibility Provide Tier I and 2 technical support for faculty, staff, students, and guests on all modern mobile and desktop operating systems, including Tier 1-type support for hardware, software, and SaaS applications. Assist the larger Client Services team with projects and life-cycle replacements in Labs and Classrooms. Provide general Tier 1 support of faculty, staff and students in the classroom with a variety of academic technology platforms. Provide positive training and coaching to faculty to support their use of appropriate technology to support their teaching. Uses the USNH Hardware Asset inventory to maintain accurate records of campus equipment inventory to help inform with Life Cycle Replacment schedule. Duty/Responsibility Maintain loaner equipment service via the WebCheck out tool for the Keene Client Services team. Maintain database of asset/ equipment inventory; e.g. loaner pool, special event equipment and classroom equipment inventories. Work to match appropriate classroom and loaner technology to the specific needs of faculty. Assist with creating documentation and quick-start guides. Assist with website creation and other means of communication to support customer service. Duty/Responsibility Provide Digital Signage support to the business objectives of the clients at Keene State; provide support for hardware, software, accounts, layout, content, operations, training. Duty/Responsibility Constantly develop skills while maintaining currency with new and emerging technologies as applicable to learning space technologies. Attend training classes on a professional development track laid out by direct supervisor- examples - including but not limited to: CTS Certifications (CTS, CTS-D, CTS-I), networking for audiovisual, Intune and JAMF-connect. Supplemental Questions Required fields are indicated with an asterisk (). Have you ever been employed by any University System of New Hampshire campus? Yes No If yes, which location(s): (Open Ended Question) Indicate your highest level of education. GED High School Diploma Technical School Associate Bachelor's Master's Ph.D. J.D. M.D. Other (Please Specify) If you chose Other regarding level of education, please specify here: (Open Ended Question) How many years of experience do you have in relation to the minimum qualifications of this posting? None 1-2 3-5 6-10 10-15 15 Do you now or will you in the future require sponsorship to work in the United States? Yes No Documents Needed to Apply Required Documents Cover Letter Resume/Vita Optional Documents (3) Professional References Contact Info