Location: Indianapolis,IN, USA
Under the direction of the Provost Office Systems Architects, this position is responsible for maintaining the performance of the Ivy Tech admissions, advising, and records systems including oversight of assigned modules. The Provost Office System Administration team is responsible for managing a broad portfolio of student applications, integrations, and reports. The Provost Office Senior Business Analyst must have experience of one or more implementation(s) and configuration(s) of software while maintaining a rigorous commitment to quality, security, and attention to detail. Act as the product owner for assigned Workday functional areas. Maintain, review, and prioritize backlog with stakeholders while providing recommendations for project management. Review Business Analysts and peer activities; articulate ideas and viewpoints to senior management including review of policy documentation. Lead sessions with key business leaders and stakeholders to deeply understand what business problems we are trying to solve, key questions to be answered, and how the solution developed will fit into the business process to be supported. Lead interactive design sessions using best practices to effectively solve business problems by providing sample approaches as discussion points. Provide process and/or alternative solutions and makes recommendations based on cost/benefit and operational impact criteria. Manage project schedules and identify/communicate risks by providing timely reporting on the overall project success, processes on targets achieved and areas of focus and improvement. Work with Quality Assurance to ensure adequate testing. Own and drive escalated issues blocking production success. Effectively use sound business judgment, risk avoidance and subject matter expert (SME) resources to provide recommendations to solve problems. Provide functional oversight of technical integrations. Back up to Provost Office Systems Architects as needed. Support Systems Architects analyze business requirements from internal customers and stakeholders to define and build system modifications and enhancement Acquire in-depth knowledge of Ivy Techs business to identify opportunities for improving internal processes, driving efficiencies and providing in depth analysis to end users. Develop documentation of systems including but not limited to job aids, training manuals, and video guides. Act as a point of contact for the internal business user(s). Configure and support the bi-annual Workday upgrade processes, including evaluating and testing new functionality. Participate in interactive design sessions using best practices to effectively solve business problems by providing sample approaches as discussion points. Conduct root cause analysis to determine an appropriate action plan for break/fix and support issues. Build and support Workday reports using various Workday reporting tools (Report Writer, Discovery Boards, Worksheets). Develop partnerships with other Ivy Tech Workday module analysts, users, and/or administrators. Assist by using sound business judgment, risk avoidance and SME resources to coordinate with campus business offices to solve problems. Act as a named support contact with Workday. Research, collaborate and contribute to the Workday community user groups. Some travel may be required within the state. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Strong consideration will be given to candidates with a background and/or experience in computer science and/or Higher Education. Bachelor's degree (BA/BS) from an accredited college/university. Minimum 5 years of business analysis, technical business analysis &/or project management.