Sr Business Operations Manager, AWS Specialist & Partner Operations
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DescriptionWould you like to be part of a team that is supporting the rapid growth of the Amazon Web Services (AWS) business? AWS is looking for an accomplished Business Operations Manager to support and execute strategic initiatives for the AWS Specialist & Partner Organization.You will be a key partner to senior leaders, working with them to drive operational efficiency, and scale strategic initiatives. You possess the ability to think strategically and analytically about business challenges resulting in successful outcomes. You must have a proven track record of successfully delivering results in a highly matrixed role, working to influence and align cross-functional teams with competing priorities. You are able to navigate ambiguity and thrive in a fast-paced environment. You have a passion for technology, a high degree of business acumen, and a broad knowledge of programs and operations.Key job responsibilities- Analyze complex data and translate the results into actionable deliverables and insights.- Build and manage end-to-end goal planning mechanisms. This includes defining goal, forecasting, target setting, distribution, and operationalizing an inspection mechanism to monitor performance against attainment, and ensure all stakeholders understand what needs to be delivered throughout the year.- Be a business partner to senior leaders, providing strategic guidance around best practices of business operations.- Manage business planning and operational cycles (monthly, quarterly, annually) for the ISV partner team and coordinate with leaders of other business areas as needed.- Work jointly with members of the AWS Sales, Marketing, and Global Services community to coordinate and manage projects to help grow customer base.- Identify areas opportunity for optimization, and collaborate cross-functionally to improve processes, systems, and tools to make it simple and easy for teams at all levels to deliver and meet the Amazon quality bar.- Establish credibility and maintain working relationships with key stakeholder teams (Legal, Finance, Business Development, etc.).- Influence peers and cross functional stakeholders to drive desired business outcomes.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Basic Qualifications- Bachelor's degree or equivalent- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 6+ years of sales operations or equivalent experiencePreferred Qualifications- Experience using Salesforce (or other CRM tool) or BI tools- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.- Experience working within a high-growth, technology company- Experience with SQLAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.