The Sr Collector is responsible for administering all activities related to the collection of consumer, real estate and commercial loans to ensure that overall delinquencies and loan losses incurred by Thrivent Financial Credit Union are maintained in accordance with peer performance and the risk profile of the institution. The Sr Collector is responsible for coaching and mentoring Collectors I and II.
Job Duties and Responsibilities- Maintain delinquencies in accordance with peer performance and the risk profile of the credit union.
- Maintain effective communication with customers in an attempt to resolve poor credit performance.
- Pursue the recovery of charge-off loans.
- Document all activity taken to collect non-performing loans or assets.
- Participate in regular assessments of the credit union's asset quality, including the review of classified loans, as well as those assets which should be charged off.
- Assist third party service providers who are hired to pursue the collection of non-performing loans and assets.
- Attend internal and external training programs related to collections.
- Participate in the training of new collectors.
- Perform other collection-related tasks, as assigned or requested.
Required Job Qualifications- High school education with 5-7 years of related collections experience.
- Proficient knowledge of federal and state law related to the collection of nonperforming assets.
- Understanding of the regulatory process regarding collateral repossession, foreclosures, and bankruptcy proceedings.
Other Critical Factors- Work independently on assigned projects after receiving initial direction from supervisor
- Prioritize multiple tasks, focusing efforts on those nonperforming assets that pose the greatest risk to the financial institution.
- Effectively communicate through written and oral skills.
- Exercise flexibility and innovativeness to accomplish the goals of the Collections Department.
Pay TransparencyThrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $18.49 - $25.01 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to ...@thrivent.com or call 800-###-#### and request Human Resources.