Location: Nashville,TN, USA
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
Delta Office
Job Summary:
JOB SUMMARY
Responsible for coordinating work orders, dispatching personnel, monitoring systems, and ensuring compliance within healthcare facilities. This role requires technical skills, multitasking, and excellent customer service, with availability for 24/7 shifts.
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Qualifications & Skills
Experience with multi-line phone systems and managing call logs.
Proficiency in Microsoft Suite (Teams, Excel, Word, Outlook).
Strong time management, multitasking, and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work any shift, including nights, weekends, and holidays.
Key Responsibilities
Technical Tasks:
Manage work requests via CMMS Healthcare System (TMS).
Maintain shift logs to keep the team updated.
Monitor building automation systems and research freezers.
Assist with preventive maintenance, alarm testing, and vendor testing for fire systems.
Oversee plumbing devices (sump pumps, domestic, DI, and sewage water).
Track and respond to alarms (freezers, HVAC, chilled water, medical gas, etc.).
Manage key distribution and access control.
Coordinate elevator repairs and emergency response protocols.
Ensure compliance with safety, animal care, and regulatory standards.
Administrative Tasks:
Prioritize calls, dispatch personnel, and resolve issues promptly.
Track daily shutdowns in collaboration with Planning, Design, and Construction.
Coordinate with the Carpentry and SER shops on repair and maintenance tasks.
Serve as a liaison with Security, VUPD, and property vendors.
Communication & Customer Service:
Maintain communication with vendors (CBRE, Lee Company) and offsite service teams.
Report alarms and building issues to appropriate teams.
Collaborate with hospital coordinators to ensure operational patient rooms.
Handle multi-line phones and manage high call volumes.
Provide exceptional customer service and de-escalate conflicts effectively.
Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose.
We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families.
Core Accountabilities:
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.- Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.- Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation: - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
3 years
Education:
High School Diploma or GED
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled