Location: Allentown,PA, USA
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Sr Credit & Collections Representative
* Job Profile
Sr Credit & Collections Representative
* Job Description
At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax, Treasury, Financial Reporting, Audit, Investor Relations, Strategy & Corporate Development to Accounting, our Finance functions have a diverse and global presence, providing significant opportunities to develop outstanding career experiences and perspectives. Ranked #95 on the 2021 Fortune 500 list and with revenues of more than $40 billion, you'll discover endless opportunities to grow a rewarding career as part of the world leader serving science.
Position Summary:
The Credit & Collections Representative takes a wide range of responsibilities to maintain collections operations within the Accounting Team. The position is responsible for managing an assigned portfolio of Accounts Receivable, prioritizing collection of invoices and identifying / resolving any issues blocking payment. In addition, interact professionally with internal and external customers.
Education
* HS Diploma or equivalent required, Associates or Bachelors in business preferred.
Experience
* 3+ Years B2B Accounts Receivable Experience, Collections and Dispute Resolution
* Strong attention to detail
* Requires critical thinking and problem solving skills
* Effective verbal and written communication skills
* Proven ability to set goals and meet deadlines
* Proficient in Excel
Responsibilities include but are not limited to the following:
* Following up with customers directly via e-mail, phone and via various customer web-based portals (Ariba, Coupa, etc.) to ensure timely payment of FCS invoices, following status through the customers' payment process.
* Establishing good relationships with our customer so that any issues are quickly identified and resolved.
* Compile and maintain accurate and complete accounts receivable records to include contacts, status of past due, and any disputes identified
* Work cross-functionally with Sales, Project Managers, Client Services, and Accounting to resolve any outstanding discrepancies blocking timely collection
* Prioritize activities for accounts in assigned portfolio to maximize success in achieving team goals for DSO, percent current, percent >90, and any additional cascaded metrics