Sr. Deployment Lead (Sr. Engagement Manager)
: Job Details :

New York, NYGo-To-Market /Full-time - Permanent /HybridAt Nova Credit, our mission is to power a more fair and inclusive financial system for the world. We are on our way to accomplishing this mission by rewiring the financial industry with better credit infrastructure, analytics, and workflows, enabling more people to access credit opportunities. Our cross-border credit product, Credit Passport, cash flow underwriting product, Cash Atlas, and income verification product, Income Navigator, are trusted by over 4,000 companies, including leading organizations like American Express, Verizon, HSBC, SoFi, Scotiabank, and Yardi to help them reach valuable new applicants from traditionally credit excluded populations. With over $100 million raised from Kleiner Perkins, General Catalyst, Index Ventures, Canapi Ventures, YCombinator, and First Round Capital, Nova Credit is revolutionizing the way lending is done. We were recently named Forbes' Best Startup Employers 2024 and Fast Company's World's Most Innovative Companies 2024.This role is responsible for successfully deploying and implementing Nova Credit's products with strategic accounts onboarding to our flagship Credit Passport product, as well as our new Cash Atlas, and Income Navigator solutions respectively. You'll contribute to growing our revenue globally, multiplying our impact to serve more global citizens, and fulfilling our mission “to power a fair and inclusive financial system for the world.” You will understand in detail both Nova Credit's product technology and our largest clients' needs to help deliver a solution that exceeds expectations, informed by lessons learned from our deployments with customers like Amex, Verizon, and HSBC. Externally, you'll work with teams across our strategic accounts to successfully deploy our products into their systems. Beyond technology teams, this may also include marketing, credit risk policy, and other critical stakeholders. Internally, you'll work across similar teams to help our clients implement scope as intended, on time, and with line of sight into immediate opportunities to grow recurring revenue. The ideal candidate is excited to work both independently and collaboratively in a fast paced, highly visible role.This is a full-time position based on the East Coast (US) and reporting to the Manager of Deployment in North America.WITHIN THE FIRST MONTH, YOU'LL:Understand Nova Credit's value, business model, and productsPartner with customer business teams to shape business objectives and integration requirementsWITHIN THE FIRST QUARTER, YOU'LL:Master our product technology, including the basics of enabling technical integration, user experience, customer acquisition, and credit risk decisioning amongst large financial institutions Plan and execute customer implementations at Nova Credit's strategic accountsMeasure & report on the ongoing effectiveness of respective customer launchesFacilitate key pre & post launch Steering Committee touchpoints with an Executive level stakeholder audienceBuild strategic growth plans, that enable our leadership team to interact with key prospects and grow an account's overall potentialWITHIN THE FIRST YEAR, YOU'LL:Successfully implement multiple deployments Be directly responsible for driving significant revenue realizationCollaborate with Nova Credit's Solution Architects, Product Managers, and Engineering teams - among others - to strategically influence product priorities, and further improve Nova Credit's core product featuresQUALIFICATIONS:5+ years experience as a Deployment Lead, Engagement Manager, Technical Project Manager, Management Consultant, Client Solutions or Professional Services Lead. Past experience working with clients in the financial services industry is a plusHigh level of autonomy in delivering multi-stakeholder initiatives - Ability to take full ownership of your customer portfolio and make key decisions to deliver ambitious business outcomes. This includes: deciding when to include our executive team in customer escalations; defining de-escalation plans; mobilizing cross-functional teams to solution customer requests; and executing a mix of high vs mid-touch engagement commensurate with the growth potential of your customersExperience defining Customer Growth Plans - including the knowledge to define stakeholders, orchestrate relationships across multiple-levels of business, and ensure key touchpoints are coordinated to drive ongoing account successTechnical implementation experience - you can configure a customer environment, and explain technical concepts to business stakeholders (API, Webhook, etc). Additionally, we'll teach you about Nova Credit's products, but our customers and products are inherently technical and you should have the curiosity to learn and creatively problem solve Entrepreneurial mindset - Adaptable to hybrid work settings, and resourceful in a fast-paced, lean environment (wearing multiple hats)$155,000 - $180,000 a yearThe above compensation range is for U.S.-based candidates and depends on individual experience, skills, education, location, and qualifications.We consider all elements of compensation to be a part of the value we provide to Novans. This may include base salary, equity grants, incentive compensation for eligible roles, professional development, flexible PTO, and tenure rewards. In the U.S., our benefits package includes comprehensive and generously subsidized medical, dental, and vision insurance options, along with a company-sponsored 401k plan, 16-week parental leave of absence, sick time off, and paid time off vacation.Everyone is welcome at Nova Credit. We are an equal-opportunity employer where diversity and inclusion are central pillars of our company strategy. We seek applicants who understand, embrace, and thrive in a multicultural and globalized world. We do not discriminate on the basis of any protected class, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We do not consider criminal history until a conditional offer of employment has been made. We encourage all qualified candidates, including those with a criminal history, to apply.