About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI) We are actively seeking a
Sr. Desktop Technician resident in our Pleasanton, CA office.
Position Summary As a
Sr. Desktop Technician at Rimini Street, you will be supporting global employees in their laptop and Network problems. Our employees are distributed across multiple locations and multiple time zones. You will be working on building new laptops and VMware virtual machines. Success in this role means you will be able to support all the employees and help them to resolve their issues. so, you'll have a direct impact in keeping the business productive. You must be self-motivated, with the ability to multitask and work in a fast-paced environment and you must take pride in your work. The candidate reports directly to the Manager - IT Desktop Support.
Essential Duties & Responsibilities - Responsible for USA and International Desktop Support
- Maintain IT Assets for all International Rimini office locations
- Successful onboarding and offboarding of employees on start date
- IT procurement for International offices especially for workstations and accessories
- Tickets follow up and ensure timely resolution within defined SLA
- Keep the laptop images to the current as per the Rimini Street process
- Provide Desktop level support in 24x7 support model on rotational bases
- Create and maintain Active Directory user accounts, access, and groups
- Setting up workstation areas, such as computers, laptops, monitors, printers, Analog phones and VoIP equipment
- Troubleshooting all workstation related software including but not limited to: operating system, web browsers (IE, FF, Chrome), Microsoft Office (o365) Pulse Secure VPN client, Druva
- Network troubleshooting (WiFi, Ethernet, NIC, Switch, etc.)
- Provide telecom support for various devices (iPhones, Mitel and Analog phones)
- Complying with all internal processes and procedures (ISO 27001, QMS 9000, and various related documentation)
- Provide reports when required
- Provide professional and courteous support to all internal personnel
Additional Duties & Responsibilities - Assisting with hardware & software procurement and inventorying
- Periodically auditing system and or user information as needed
- Training other IT personnel or staff as needed
- Covering other IT member's responsibilities when required - Server maintenance when required (patching, testing, backups, etc.)
- Network maintenance when required
- Off-hours support as requested
- Track and analyze trends in Desktop Team requests, onboardings, offboarding's and generate
Education - Bachelors or Master's Degree in Computer Science or related experience in the Information Technology field
Experience - 3+ years of experience in Desktop level support
- Must have experience in supporting heterogeneous and hybrid environment with both windows and Mac
- Supporting an environment of at least 200+ employees
- Administration or in-depth familiarity of O365, Druva (or similar), Citrix ShareFile (or similar), Citrix GoToMeeting (or similar), Microsoft Teams, SharePoint, SCCM, and Active Directory
- Working with a global team
Skills - Positive attitude, excellent work ethics, strong customer service and exceptionally strong troubleshooting skills
- Knowledge of Windows 10 operating systems
- Knowledge on MAC and Linux operating systems especially on Ubuntu
- Basic knowledge of Windows and Linux networks, firewalls, and Remote Access
- Knowledge of Office365 and MS Outlook
- Excellent written and verbal communications skills and capacity to creatively solve problems are essential
- Good organizational and communication skills and ability to complete tasks with limited supervision
Why Rimini Street? Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring. Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience. Rimini's target pay for each position is available upon request during the applicant's Interview process. The general salary range for this type of role is 69k - 86k depending on skills and experience. Benefits for US employees include:
- Medical, Dental, and Vision insurance
- Disability insurance
- Paid Parental Leave
- 401(k) program
- Generous Paid time off (PTO)
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
Accelerating Company Growth - Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.