ADP is hiring a Sr. Director, Operations - Smart Compliance Solutions (SCS)
The Senior Director, Operations will play a pivotal role in driving seamless software delivery, fostering cross-functional collaboration, and continuously improving processes to support the Smart Compliance Solutions (SCS) portfolio. The role is a strategic leadership role to support the successful delivery of high-quality software solutions across the Tax Compliance applications portfolio. This role will foster a culture of excellence, promote best practices, and ensure alignment between our software development efforts and the SCS business objectives. The role demands a strategic mindset, strong leadership qualities, and a deep understanding of software development best practices and governance frameworks.
Key Responsibilities:
Governance and Standards:- Establish and maintain software development governance frameworks, processes, and standards to ensure consistency, quality, and value-based development across all initiatives.
- Collaborate with SCS development teams, product managers, UX, Business owners, and GPT stakeholders to promote sound engineering disciplines, architectural principles, and outcome-based delivery methods.
Cross-functional Collaboration and Alignment:- Collaborate with key stakeholders to understand their needs and ensure alignment with strategic goals.
- Develop and implement strategic plans to optimize the management of strategic initiatives within the software development team.
- Act as a bridge between development teams, product management, user experience (UX), business stakeholders, and external partners.
- Facilitate effective communication, collaboration, and alignment among diverse teams to ensure seamless integration and coordination of efforts.
- Foster and promote a culture of transparency, trust, and accountability across all groups.
Change Management and Continuous Improvement:- Drive the adoption of value-driven and outcome-based processes, and methodologies to enhance software delivery efficiency and effectiveness.
- Lead change management initiatives, getting buy-in and ensuring smooth transitions to new practices or tools.
- Continuously assess and optimize software delivery flows, identifying opportunities for improvement and implementing data-driven and value-based solutions.
- Lead and mentor cross functional teams to drive strategic initiatives and ensure alignment with overall business objectives.
Portfolio Management and Strategic Planning:- Provide strategic oversight and guidance for the software delivery portfolio, ensuring alignment with SCS BU's goals and priorities.
- Collaborate with development leaders, product managers, and business stakeholders to prioritize and plan software initiatives based on business value, risk, and resource constraints.
- Manage dependencies and resource allocations across initiatives, ensuring efficient utilization of resources.
Talent Development and Continuous Learning:- Champion a culture of continuous learning and professional development.
- Identify and facilitate training programs, workshops, and knowledge-sharing sessions to upskill and cross-train staff on new technologies, processes, and industry best practices.
- Foster an environment that encourages inclusivity, innovation, creativity, and the pursuit of excellence in software engineering.
Problem Solving and Conflict Resolution:- Address and resolve conflicts within the team and with external partners.
- Utilize strong interpersonal skills to mediate and find mutually beneficial solutions.
Qualifications:
- 7+ years experience in Project/Program Management.
- Proven experience in strategic management, particularly in software development or a related field.
- Strong background in change management and workflow optimization.
- Excellent problem-solving skills and the ability to handle difficult situations and people effectively.
- Demonstrated ability to develop and implement effective strategies and procedures.
- Exceptional interpersonal and communication skills.
- Experience working with Confluence, Jira, MS Excel.
- Prior leadership experience preferred.
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