Location: New York,NY, USA
Description
The PXT Academy vision is to build world-class Global Operations HR professionals by unlocking their potential to face challenges today and those in the future. We curate, build, and deliver proven learning content and solutions to create a consistent learner experience that empowers PXT to maintain a high-bar, mitigate risk, deliver on-the-job service excellence, and become strategic partners to the business.
Our goal is to accelerate capability building across our PXT customers through a combination of education, experience, and exposure.
We are seeking a Sr. Learning Experience Architect to unlock the potential of our people through creating innovative and scalable learning products. An imaginer, consultant, and builder at heart, you will do this by closely partnering with the business, stakeholders, senior leaders, and customers to reimagine our approach to workplace learning across PXT.
In this role, you will work with our Global Ops PXT Academy team and be part of a group of motivated learning experts to establish and drive our strategy, build relationships, lead special projects, and ensure successful design, delivery, and measurement of our educational programs. You will work both independently and as an integrated member of global project teams to conduct detailed training needs assessments, design and build innovative learning solutions across a variety of modalities (simulated, gamified, self-directed, and high touch).
Key job responsibilities
Lead multiple learning projects and designs that enhance our ability to efficiently and effectively deliver the right learning, to the right people, at the right time
Collaborate with senior leaders, subject matter experts, and Learning Business Partners to conduct detailed training needs assessments
Partner with business organizations to uncover business problems that can be addressed through learning
Craft and execute innovative and measurable learning journeys considering a range of modalities including digital learning, on-the-job and coaching models, blended, augmented/virtual-reality, mobile learning, simulations and gamified approaches
Articulate deep learning measurement, assessment, and learning sustainment strategies to validate that all architected solutions are having ongoing impact
Coach junior project team members and support the authoring of learning solutions using an array of authoring tools and technologies including Articulate, Branchtrack, multimedia authoring platforms, assessment tools, LMS, etc.
Maintain knowledge of the megatrends in the realm of learning technology, science, and analytics through research, conducting experiments, and crafting/presenting whitepapers
Build trust and deliver measurable large scale professional development programs for stakeholders at all levels
Collaborate closely with program Single Threaded Owners to integrate voice of the customer, core responsibilities and capabilities of an Ops PXT professional into learning experiences
Basic Qualifications
- Bachelors degree in learning design, learning science, instructional design, educational psychology, or similar field
- 7+ years experience in designing innovative learning to support adult learners in a corporate context
- 7+ years experience with online course authoring technologies
- Knowledge of learning science and instructional design and assessment methodologies given a corporate context
Preferred Qualifications
- Masters or Ph.D. in learning design, learning science, instructional design, educational psychology, or similar field
- 7+ years experience designing and executing innovative and scalable learning journeys
- Experience working with subject matter experts, stakeholders, and leaders to design learning journeys and establish personas
- Experience using quantitative and/or qualitative research methods
- Project management and organization skills including a proven track record of taking end-to-end ownership and driving results with a strong attention to detail
- Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals
- Demonstrated consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
- Able to prioritize in complex, fast-paced, changing work environment.
- Innovative and proactive problem-solving skills with the ability to exercise judgment in complex and ambiguous situations
- Ability to thrive in a high-energy environment where tactical and strategic activities are expected to be driven in parallel
- Possess a high level of integrity, judgment, and discretion in handling confidential information
- Confidence in dealing with senior level staff and ability to communicate in a crisp, concise, and professional manner
- Ability to multitask in a fast-paced, technical environment.
- Excellent oral, written and interpersonal communication skills
- Comfortable dealing with ambiguity
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,700/year in our lowest geographic market up to $189,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.