Location: New York,NY, USA
Summary of Position:
* Manage portfolio of developed and scheduled reports for Claims, FRU, G&A, Provider and UM Data.
* Interface with internal operations / external departmental customers to define requirements of analyses and reports.
* Transform requirements into actionable, high-quality deliverables.
* Perform periodic and ad-hoc operations data analysis to measure performance and conduct root cause analysis for Claims, FRU, G&A, Provider and UM data.
* Compile, analyze and provide reporting that identifies and defines actionable information or recommends possible solutions for corrective actions.
* Partner with other Operations areas as needed to provide technical and other support in the development, delivery, maintenance, and enhancement of analytical reports and analyses.
* Collaborate with Operations Tower Leaders in identifying and recommending operational performance metrics; map metrics against targets and the company's operational plans and tactical/strategic goals to ensure alignment and focus.
* Serve as a liaison with peers in other departments to ensure data integrity.
* Code and schedule reports using customer business requirements from Claims, FRU, G&A, Provider and UM data.
Principal Accountabilities:
* Conduct operational data analyses to identify root causes; develop actionable information (recommendations, conclusions, and possible solutions); produce reports to evaluate operational efficiencies and effectiveness.
* Prepare dashboards and other management reports, soliciting information from business teams and serve as liaison for their submissions; ensure quality control; provide oversight to staff when necessary.
* Identify and collect internal historical data; research and collect external benchmark data; devise more efficient and accurate approaches to vet and prepare metric reports; use sound reasoning and judgment for identifying and applying appropriate analytical approach.
* Recommend and implement accuracy, efficiency, and productivity enhancements.
* Maintain documentation library to promote efficient knowledge transfer of data collection strategies and data quality protocols.
* Work with other areas as needed to ensure recommended solutions meet business requirements.
* Manage multiple, simultaneous team-based projects along with other individually assigned projects.
* Provide support in developing & expanding the scope of dashboards and other management reports for distribution to middle and upper management; organize and maintain report methodology documentation.
* Communicate and collaborate with internal and external stakeholders as needed to support overall EmblemHealth objectives.
* Perform other related tasks/projects as directed or required.
Education, Training, Licenses, Certifications
* Bachelor's Degree in Business, Data Management, or other related quantitative analysis field of study required
Relevant Work Experience, Knowledge, Skills, and Abilities
* 4 - 6+ years of relevant work experience including Data Analysis and reporting required
* Business Intelligence Experience - Cognos or Tableau; proficiency with SAS required
* Project management experience preferred
* Proficient with MS Office (Word, Excel, Access, PowerPoint, Outlook, Teams, etc.) required
* Experience working with large volumes of data required
* Energy, drive and passion for End-to-End excellence and customer experience improvement required
* Excellent collaborative skills and the ability to influence management decisions required
* Strong problem solving and analytical skills that be applied across all types of business problems required
* Strong communication skills (verbal, written, presentation, interpersonal, facilitation) with all audiences required
Additional Information
* Requisition ID: 100#######
* Hiring Range: $63,000-$110,000