Location: Buffalo,NY, USA
It's fun to work in a company where people truly BELIEVE in what they're doing!
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com
Ingram Micro has earned Great Place?to?Work Certification for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
The Platform Specialist will use data and insights to maximize platform usage and identify additional business opportunities. They may also handle unique or complex transactions outside of the platform, as needed. This role is a team contributor responsible for transactions and/or updating, correcting, or altering data as required. You review and verify the accuracy of data, respond to customer/partner requests or opportunities and take action accordingly, while supporting platform adoption on Xvantage. This role may reside in any Go to Market organization.
Ensures accuracy in our platform data to maximize the features and benefits of data insights & analytics. Address platform inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members' requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact and speed.
Key Responsibilities:
* Maintains data integrity
* Excellent communication skills (written and verbal)
* Order Entry
* Proficient with Excel
* Ability to Multi-task
* Optimize business processes
* Identifies opportunities to increase usage of platform
* Identifies selling opportunities around additional products, services, and other offerings (portfolio sales)
* Works closely with Account Managers and Business Owners to convert opportunities to outcomes
* Generate data quality reports and metrics and provide insights
* General support for the team
Incumbents independently perform a wide range of complex duties under general guidance from supervisors. Known in the department/group as the knowledge base of information. Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
Two year college degree or equivalent experience and minimum five years' functional experience. OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.
* This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
The typical base pay range for this role across the U.S. is USD $45,000.00 - $72,000.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not - and will not - tolerate these actions.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.