Job Summary
The Program Manager will serving as liaison and direct focal contact point between Omega EMS and our customers on assigned key strategic accounts while leading a customer focus team to ensure customer projects and goals are achieved. Quality service, effective planning, coordination and communication with the customer, and manages account profitability.
General Accountabilities
- Main key channel of communication for clients. Act as a point of contact for resolution of service incidents and escalation. Developing and managing client relationships.
- Managing the coordination of cliental projects insuring high customer satisfaction and have responsibility for accounts of various levels of complexity
- Coordination of interdepartmental activities ensuring completion of all commitments made relative to customer project timelines, delivery, quality, and actions.
- Effectively manage product margin and pricing of customer products
- Identifies new business opportunities. Ability to manage customer quotes requests and actioning on quoting activities for new business
- Develops profitable and sustainable sales growth of assigned key strategic accounts.
- Managing ECO/ ECN/ MCN/ Deviation of assigned accounts
- Conducts reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products and/or services
- Prepares project trackers and works with the factory to commit and drive projects to completion.
- Ensures that customers are aware of issues and provide assistance in clearing them.
- Conducts reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products and/or services.
- Conducts regular reviews of promotional activities to enhance and identify development potential.
- Prepares project trackers and works with the factory to commit and drive projects to completion.
- Ensures that customers are aware of issues and provide assistance in clearing them.
- Develops plans and implements strategies for all assigned accounts.
- The company reserves the right to add or change duties at any time.
- Purchasing of materials.
**Additional duties can and will likely be assigned as the need arises
Required Qualifications
- Education: Associate's degree. BS/BA in applicable field is preferred
- Experience: 4+ years of related experience
- Experience with multi-level mechanical assemblies
Skills
- Analytical and problem-solving
- Detail-oriented and multi-tasking
- Excellent written and verbal communication
- Service oriented
- Excellent time prioritization and management
- Self-motivated/ highly driven
- Microsoft office proficient (Outlook, Excel, word, etc…)
Benefits
-Medical
-Dental
-Vision
-PTO
-401K
Pay Range: $80K to $100K