Essential Functions:
- Serves as a subject matter resource (SMR) on ServiceNow ITSM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITOM, CMDB, and related systems; providing necessary support for all process initiatives and cross functioning systems.
- Architects, develops, integrates, and implements ServiceNow solutions.
- Writes custom scripting and integrates 3rd party software with applications such as Workday and Dynamics 365.
- Develops and modifies ServiceNow workflows, forms, lists, business rules, UI components.
- Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager.
- Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner
- Creates and configures workflow administration, reports, and data imports.
- Creates, maintains, and enhances reports, dashboards, homepages, and custom views.
- Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
- Assesses new releases and provide direction regarding adoption of new features.
- Coordinates application and platform upgrades.
- Monitors the health, usage, and overall compliance of ServiceNow and its applications.
- Partners with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap at Glidewell.
- Collaborates with service, infrastructure, and support teams to ensure adequate delivery on their objectives
- Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
- Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions.
- Participates in establishing coding standards to support consistency.
- Reviews and applies requirements from external and internal team and align into ServiceNow development.
- Configures out of the box workflows and create/maintain custom workflows.
- Facilitates cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards and participate in performance improvement initiatives.
- Develops work instructions to ensure that activities are properly documented.
- Develops user friendly catalog items with experience writing workflows.
- Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
- Schedules, installs, and tests system software upgrade; executes platform upgrades on an as needed basis.
- Escalates and works with ServiceNow, Inc. for complex issues out outages.
- Identifies critical metrics and develops ad-hoc system reports.
- Translates data into meaningful formats and presents to IT leadership.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Bachelor's Degree in Information Technology or relevant field, required; or additional working experience in lieu.
- Minimum eight (8) years of relevant experience in Information Technology, required.
- Minimum eight (8) years of experience as an Application Developer or Systems Engineer, required.
- Minimum four (4) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required.
- ServiceNow architecture and implementation experience, required.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, a plus.
- ITIL v3 Foundations Certification, a plus.
Pay Range: $106,291.58 - $150,000.00/YR
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at ...@glidewelldental.com. Please indicate the specifics of the assistance needed.