Job Description Job Summary Plans, installs, configures and tests monitoring, observability and automation solutions for the Enterprise. Ensures tools, processes and technical solutions are tailored to maximize functionality. Prepares and maintains operational documentation and standards. Leads development of automation and monitoring solutions for all technology components (APM, Infrastructure, RUM, Synthetics, custom integrations etc...). Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Progress and maintain automation in business uses cases and technology incident management. Manages and monitors cloud-based infrastructure, ensures security and compliance, collaborating with other teams. Maintains support processes, identifies issues and resolves problems relating to applications and infrastructure. Primary Activities and Responsibilities
- Plans and implements service request work and has a significant role in the delegation of responsibilities. Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical objectives.
- Establishes milestones for project related work and makes decisions which impact the success of projects and team objectives. Analyzes, designs, plans, executes and evaluates work to time, cost, and quality targets.
- Investigates and resolves complex problems requiring an understanding of the relationship between own specialism and wider customer /organizational requirements. Influences organization, customers, suppliers, partners and peers on the contribution of his own specialism.
- Performs an extensive range of complex technical or professional work activities. Undertakes work which requires the application of fundamental IT principles in a wide and often unpredictable range of contexts.
- Maintains an awareness of developments in the industry. Takes initiative to keep skills up to date. Mentors colleagues.
- Follow best practices around developing and maintaining secure systems.
- Miscellaneous activities and responsibilities as assigned by manager.
Minimum Qualifications
- Bachelors degree from an accredited institution required in Computer Science, Computer Engineering, and Software Engineering, Information Systems/Technology or related major field of study.
- 5 or more years of experience required in working in the observability, operations, or DevOps domains
Equivalent Minimum Qualifications
- High School diploma/GED.
- 7 or more years of experience required in working in the observability, operations, or DevOps domains.
Preferred Qualifications
- Master's degree from an accredited institution required in Computer Science, Computer Engineering, and Software Engineering, Information Systems/Technology or related major field of study.
- 3+ or more years of experience in working in the observability, operations, or DevOps domains
Knowledge and Skills
- Proficient in Observability, monitoring, and logging tools Like Datadog, SolarWinds, Azure Monitor
- Experience with API and test automation (i.e. insomnia, postman)
- Knowledge of system and software quality assurance best practices and methodologies and experience in performance Testing including Requirements, test plan, Scripting, Execution and Analysis
- Experience with automation tools such as Ansible, Puppet or Terraform
- Deep understanding of IT infrastructure monitoring and observability best practices
- Programming skills in languages such Perl, Shell, or JavaScript
- Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
- Knowledge of Microsoft Azure
- Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Experience with installation, setting up and configuration monitoring tools - Like Datadog, SolarWinds, Azure Monitor
- Knowledgeable about traditional ITSM principles and modern incident management processes and platforms (Opsgenie, Pager Duty, or MIR3)
- Work with product owners to define functional and non-functional requirements
About Us CSX is passionate about building a workforce that reflects the diverse communities we serve, one in which all individuals are valued, appreciated, included, respected and proud to be equal members of our team. We are nationally recognized for our commitment to diversity and inclusion, as well as our support for veterans and reservists. Take the next step and move your career forward with CSX. CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook X LinkedIn Instagram YouTube Closing Statement At CSX, two of our five Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster. Click here to view the OFCCP pay transparency provision information. CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.