Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
As a member of the MVPD Engineering team, you are instrumental in on-boarding partners into the Entertainment OS and X1 family of products that are operated and managed as a service. You will have an opportunity to work with cutting edge video/entertainment technologies while interfacing with top tier-1 providers around the world. In this role you will be working on the number one program at our distribution partners with the highest level of executive visibility.In this role, you will be responsible for promoting use of industry and Company technology standards. You will work closely with clients to analyze their requirements and provide solutions that meet their needs through our products. You will be actively involved on the triaging and analysis of integration issues during the different program phases. You will collaborate as a technical SME with the different Syndication teams to help with the onboarding of new products and features to our Partners. You will be working with different entities in the organization to find resolution on defects.
Job Description
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.
Comcast Technology Solutions (CTS) brings proven Comcast technology to the world, enabling partners to think big, go beyond, and lead the way in media, advertising, communications, technology and more.
What You'll Do:
- Provides technical supports on-boarding partners into the Entertainment OS and X1 family of products that are operated and managed as a service.
- Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
- Interfaces with the enterprise architecture team and other functional areas to ensure that most efficient solution is designed to meet business needs.
- Gathers and understands client needs, finding key areas where technology leverage is possible to improve business processes, proposes architectural approaches and develops technology proofs.
- Ensures the entire solution design is complete and consistent from the start and seeks to remove as much re-work as possible.
- Define partner facing technical documentation to guide partners with the integration of their back-office systems with the Entertainment OS platform.
- Ensures that technical issues which arise during the integration of partner systems with the X1 services are addressed in a timely manner and that a path to normal service operations happens as quickly as possible.
- Internally supports bug triage process to ensure defects are routed to the correct teams. Works with appropriate resources to validate fixes. Facilitates and helps providing to the different teams involved on triaging information required to resolve bugs.
- Provides technical assistance to Partners and other team members regarding integration-related issues.
- Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports.
Skills & Experience We're Looking For:
- Excellent communication skills, specifically with external clients
- Curiosity and critical thinking skills
- Solution architecture and integration
- Technological thinking skills
- Experience in debugging
- Programming languages, such as Python, C, and Java are an advantage!
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
- Medical & Dental
- 401(k) Savings Plan
- Generous paid time off
- Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
- Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
- Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more at jobs.comcast.com/life-at-comcast/benefits Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years