Location: Boston,MA, USA
Under general supervision provides clerical support to leadership and associated administrative staff throughout the Department. The Staff Assistant III must display a high degree of initiative, be engaged and able to problem solve, enjoy a working environment that is high-profile and fast-paced, can prioritize work within an environment of competing demands, and provide administrative support to a diverse group of our workforce.
Customer Service
* Greets internal and external customers in a manner that ensures the customers' needs and expectations are met
* Effectively interacts with all levels of management
* Provides Call Center coverage, including customer interactions
Clerical Support
* Performs general clerical duties including photocopying, scanning/faxing, filing, and other general office duties as needed.
* Performs general word processing duties to include letters, memos, and other types of correspondence.
* Organizes own work according to priorities set by the manager.
* Assists with function arrangements such as ordering refreshments, providing for audiovisual equipment, scheduling meeting rooms, etc.
* Provides administrative support for projects such as maintaining databases and running routine reports.
* Maintains office files and record-keeping procedures
* Expected to proactively follow through on tasks assigned and provide periodic updates to the Operations Manager or Director.
* Maintains the physical environment of the office.
* Orders and maintains office supplies inventory and office equipment.
* Processes check requests for business expenses, services, and reimbursements.
* Processes and reconciles check deposits and invoices.
* Purchases, via ebuy, products and services as requested.
* Provides coverage for other support staff during vacations, illness, and breaks.
* Performs other duties or special projects that are department or unit-specific, and that are appropriate to this level of position at the manager's request.
Minimum of 2-4 years of general office work experience
* Excellent interpersonal skills and customer service skills required for high volume, extremely interactive office environment
* Strong judgment and prioritization skills
* Intermediate level of MS Word, Excel, PowerPoint and Access
* Typing 55-65 WPM
* Ability to handle confidential information
* Ability to work independently
* Ability to work well under pressure
* Ability to prioritize work