Operations Manager Job DescriptionStarboard Logistics, LLC is a well-established, local logistics company seeking a highly motivated and experienced Operations Manager to drive operational excellence and lead our diverse team of Delivery Associates. The ideal candidate will have a strong background in Logistics leadership roles, managing people, driving key performance indicators (KPI's), and a deep passion for making a difference in the lives of their teammates and the community in which we serve. As an Operations Manager, you will be managing a large team of Delivery Associate drivers on a day-to-day basis, and partnering with Amazon and other members of the Starboard Logistics leadership team to promote our corporate culture, optimize operations, and deliver exceptional performance metrics.
Work location: 450 General Doolittle Drive. Jacksonville, FL 32250
Responsibilities: - Manage a team of 100+ drivers, providing guidance, coaching, and support to maximize performance.
- Ensure compliance to all Amazon and Starboard Logistics, LLC delivery operations policies and procedures
- Lead staff meetings with leadership team
- Represent the DSP owner in various situations such as in business meetings and other interactions with Amazon, vendors and local officials
- Roster drivers to their delivery routes
- Create, publish, and maintain the team's work schedule
- Write and deliver performance reviews and corrective action notices to drivers and junior leadership staff positions
- Analyze data and other information to make data-driven decisions in the execution of your roles
- Utilize software systems and technology tools such as for dispatching, team communications, and fleet maintenance
- Drive cargo vans when necessary for on the road support and services such as taking over delivery routes or performing fleet work.
Qualifications: - At least 3 years of leadership and general management experience within an Operations environment (preferably within the Last Mile Delivery industry).
- Bachelor's and/or graduate degree in Business Administration, Operations Management, Logistics, or a related field preferred (Equivalent experience will be considered).
- Ability to anticipate and formulate strategies with executable tactics.
- Time oriented and punctual to get tasks done no matter what.
- Strong leadership abilities to inspire and motivate teams, driving a culture of operational excellence.
- Proficient using logistics software, systems, and tools.
- Familiarity with Amazon DSP operations or prior experience at Amazon DSP is highly desirable.
- Strong attention to detail coupled with exceptional organizational skills to ensure smooth operations.
- Excellent communication skills, both written and verbal, to effectively engage with stakeholders at all levels to achieve targeted results.
- Ability to work across multiple areas of the company.
- Experienced using Microsoft Excel - particularly interpreting results, evaluating trends and making decisions in combination with other data points.
- Possess a solid understanding of Sprinter Cargo and Electric Delivery Van vehicles to coordinate maintenance and repair work with vendors and mechanics.
If you are qualified and ready to take on this exciting leadership role, please submit your resume outlining your qualifications and relevant experience.
Job Type: Full-time, Salaried
Compensation: $54,000 base pay + Performance Bonuses
Benefits: - 401K Retirement Savings Plan + Matching
- Full suite of insurance options not limited to Dental, Medical, Vision, and Life insurance
- Paid time off
Schedule: - Five days per week with rotating weekends
- Flexible daily hours based on operational needs and your discretion to get the job done
Health and safety are always a top priority for Amazon and the Delivery Service Partners that Amazon contracts with. In partnership with one another, Amazon and the DSPs continue to consult with medical and health experts, and take all appropriate recommended precautions to keep everyone healthy. We are an Equal Opportunity Employer. All qualified applicants will be considered for employment, regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.