Join BRITE, a growing team of passionate individuals from diverse backgrounds advancing the clean energy economy. We rapidly innovate, develop, and deploy and maintain our operations and services to meet the demand for our programming that connects clients to capital and customers. If you're looking to make a meaningful impact while growing both professionally and personally in a fast-paced, supportive environment, we invite you to apply for our Startup Membership Specialist position.
Startup Membership Specialist SummaryThe Startup Membership Specialist is responsible for driving outreach efforts, onboarding new members, and managing membership databases. The role focuses on building and maintaining relationships with potential and current members, particularly from underserved and diverse communities. The specialist serves as the first point of contact for prospects and ensure a seamless onboarding experience.
Duties of the Position:Duties and responsibilities include but are not limited to the following:
Outreach (30%)
- Engage with organizations and communities where prospective members may gather, with a particular focus on underserved and diverse populations.
- Attend events, summits, and networking opportunities to promote BRITE's services and connect with potential members.
- Identify and engage prospects through referrals, media releases, partners, and events to expand BRITE's membership base.
Onboarding (30%)
- Facilitate the screening, assessment, and onboarding of new members, guiding them through the process and setting clear milestones.
- Set up new member accounts and manage agreements.
- Develop and maintain strong customer service relationships with new and existing members, as well as community and stakeholder groups.
- Respond to member inquiries, providing support and solutions to address their needs.
- Participate in internal and external deal flow meetings, taking ownership of the client engagement relationship until a determination has been made.
Membership Database Management (40%)
- Manage and monitor members throughout the full lifecycle of their membership to create value before, during, and after direct program participation.
- Update and maintain accurate member data as they progress, ensuring all information in the database is current and reflective of their status and engagement.
- Generate reports and analytics from the database to track outreach, onboarding, and member engagement efforts.
- Ensure data integrity and compliance with privacy policies and regulations.
Team Collaboration and Leadership- Work Closely with Startup Programs team daily and other departments frequently, including Infrastructure Services for external communication development and event coordination.
Qualifications, Education, and Requirements- Bachelor's Degree (Preferred)
- Business Administration, Communication, Innovation (Preferred)
- CRM or Database Management Certifications (Preferred)
- Customer Service or Client Management Certifications (Preferred)
- Work experience in outreach, membership, customer service, or other engagements with or within startups.
Experience- Experience with outreach strategies targeting diverse and underserved communities.
- Ability to build relationships and network with organizations and at events where start-ups may congregate.
- Familiarity with customer onboarding processes, particularly in a membership or service-based organization.
- Skills in managing customer expectations, and agreements and building strong relationships through the onboarding phase.
- Experience in CRM systems or other membership management databases, ensuring data integrity and accurate tracking.
- Experience in project or program management.
Skills- Excellent verbal and written communication to effectively engage with potential members, partners, and stakeholders.
- Strong interpersonal skills to build and maintain relationships with diverse communities and members.
- Customer service skills to ensure members feel valued, supported, and satisfied.
- Ability to manage relationships across various stakeholders, including prospects, current members, and community partners.
- Problem-solving and conflict resolution skills to address member inquiries and issues in a timely and effective manner.
- Proficiency in networking to expand the organization's reach and membership base.
- Experience with event participation and relationship building in external environments (e.g., conferences, summits).
- Strong organizational skills to handle multiple tasks, manage member onboarding, and maintain up-to-date records.
- Project management skills to oversee the full lifecycle of membership, from outreach to onboarding and retention. Knowledge of Microsoft Suite.
- Proficiency in CRM systems or membership management platforms to track member progress, manage data, and ensure accuracy.
- Proficiency in Microsoft Office Suite.
- Knowledge of data management systems management
Traits- Empathy and Sensitivity
- Strong Communication and Active Listening
- Relationship-Oriented
- Detail-Oriented and Organized
- Proactive and Self-Motivated
- Adaptability and Flexibility
- Problem-solving and Solution-Oriented
- Positive and Personable Attitude
Compensation and Benefits - Salary: $43,680 - $62,400 (based on years of experience and qualifications)
- To allow BRITE to set salaries based on market data and internal equity, and to ensure fair and equal pay for every role, we offer our best offer first.
- All employees are expected to work a set number of weekends and evening hours per year due to organizational-wide events.
- For more information on benefits , please click Here.
LOCATION: Our organization is headquartered in Warren, OH and serves a vast geography both in-person and virtually. This position is hybrid. It is estimated that this position requires five (5) days of being at in-person gatherings each month at various metropolitan areas, namely across Ohio. Access to a co-working facility may be arranged.
BRITE Core Values: BOLD: We go beyond basic requirements to anticipate needs and take initiative.
RESILIENT: We embrace feedback from both successes and setbacks and continuously seek growth opportunities.
INCLUSIVE: We actively promote an environment where people of all backgrounds thrive.
TRANSPARENT: We are clear about our expectations, abilities, and impact by sharing information, decisions, and processes.
EMPATHETIC: We actively listen to understand the perspectives and how decisions impact others, responding with compassion and respect.
Equal Opportunity EmployerDiversity, Equity and Inclusion: BRITE is an equal opportunity employer. BRITE is committed to fostering, cultivating and preserving a culture of diversity and inclusion. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our stakeholders invest in their work represents a significant part of not only our culture but our reputation and organization's achievement as well. We embrace and encourage clients', entrepreneurs' and the public's differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make everyone unique.