Statewide Central Intake Worker (CYFD/PSD #8617+)
: Job Details :

$19.96 - $31.94 Hourly$41,522 - $66,434 AnnuallyThis position is a Pay Band SDPosting DetailsWe are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy. By joining CYFD, you'll work to find the best ways to support families through difficult situations using community-based prevention and intervention programs. Employees have teammates and a committed leadership team to support them every day. We look forward to you joining us because caring for and supporting New Mexico's children and youth will take all of us. I know the department's mission is critical to improving the overall well-being of children in our state and, in turn, strengthening the future of New Mexico.The STATEWIDE CENTRAL INTAKE OPERATES 24 HOURS A DAY, 7 DAYS A WEEK. WORK SCHEDULES MAY DIFFER THAN THE STANDARD 8 - 5 MONDAY THROUGH FRIDAY. OVERTIME MAY BE REQUIREDTHIS JOB POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS. Why does the job exist?This position will be responsible to receive, compose, edit and submit reports of allegations of abuse and neglect referrals for children by telephone for all counties on a statewide basis. How does it get done?

The intake worker will receive reports of alleged child abuse and/or neglect. (40%);

The intake worker will utilize appropriate judgment in the screening process per CYFD policy and procedure and worker professional standards. (20%);

Demonstrate proficient telephone protocol. (20%);

Gather all relevant information by the caller for appropriate screening determination. (20%).

Ideal CandidateExperience as it relates to:

Working directly with Children, Youth, and their families;

Partner with Community Service providers as it relates to Children, and Youth;

Working with Youth in a school setting;

Determining eligibility for services that might be needed for the Children, Youth and Families;

Conduct and complete assessments of safety, risks, strengths, and family needs;

Developing Safety plans for the Children, Youth and Families;

Participate in multidisciplinary meetings;

Identify, provide, and/or arrange timely assessments/evaluations/ interviews;

Conduct medical case management activities for eligible clients.

Minimum QualificationBachelor's Degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice or Family Services from an accredited college/university. Any combination of education from an accredited college or university in a related field and/or related experience totaling four (4) years may substitute for the required education and experience. Substitution TableThese combinations of education and experience qualify you for the position: Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience•Education and years of experience must be related to the purpose of the position. •If Minimum Qualification requires a specific number of semester hours in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.Employment RequirementsPre-employment background investigation is required and is conditional pending results. Working ConditionsWork is performed in an office setting with extensive exposure to regular periods of video display terminal and keyboard usage and phone usage. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints. The Statewide Central Intake operates 24 hours a day, 7 days a week. Supplemental InformationBenefits:Do you know what Total Compensation is? Click here Agency Contact Information: Andrea D. Silva, (505) ###-####. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.Bargaining Unit PositionThis position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.