Location: Anderson,IN, USA
JOB SUMMARY:
Provide friendly, prompt and courteous food and/or beverage refreshment service to racetrack and casino guests in designated areas.
DIRECTLY SUPERVISES: None
KEY JOB FUNCTIONS:
* Takes orders from customers.
* Presents menu, answers questions, and makes suggestions regarding food and service.
* Writes order on paper or memorizes it.
* Relays order to kitchen or bar and/or serves courses or drinks from the bar and or kitchen and service bars.
* Observes diners to respond to any additional requests and to determine when meal has been completed.
* Totals bill and accepts payment.
* Clears and resets counters or tables at conclusion of each course.
* Follows prescribed sanitary safeguards in handling all food and cleaning all surfaces.
* Checks out with immediate supervisor.
* Will abide by all safety requirements as outlined in the Safety Manual or as required by individual departments and/or job functions.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SOCIAL SKILLS AND EXPERIENCE:
Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
REQUIRED PERSONAL COMPETENCIES:
Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must be able to obtain and maintain a license from the Indiana Horse Racing Commission.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds (ex. carrying silverware to front counter). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).