Peabody Hotels & Resorts
Location: Memphis,TN, USA
Date: 2024-10-13T19:39:40Z
Job Description:
Description
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.Always maintain positive guest relations.Resolve guest/associate complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Use correct cleaning chemicals for designated items, according to OSHA regulations.Set up and organize workstation with designated supplies and equipment, report shortages to supervisor. Replenish as needed throughout the shift.Check the working condition of dishwashing machine in accordance with specifications; rectify any deficiencies.Fill the dishwashing machine with specified amounts of designated chemicals. Ensure the temperature level of each cycle is set to standard.Organize the breakdown area for the drop off dirty wares.Remove excess food, debris, and film from soiled wares before placing them in the dishwashing machine.Position wares in designated racks correctly and send through dishwashing machine only when full.Clean only designated wares in the dishwashing machine.Remove washed wares from dishwashing machine and allow to air dry.Inspect the cleanliness and condition of all washed wares and rewash wares not meeting standards.Sort, stack, and store cleaned wares in designated areas.Handle all wares carefully to prevent breakage and loss.Change dishwashing machine water/filters and refill as specified to ensure all wares are properly cleaned.Monitor usage of dishwashing machine and chemicals to maximize consumption of water and chemicals.Maintain cleanliness and working condition of garbage disposal.Breakdown and clean dishwashing machine and work areas.Clean and sanitize pots, pans, utensils, and other kitchen equipment.Stock Kitchen lines with designated cleaned wares, utensils, and equipment.Clean spills in Kitchen and work areas immediately.Use designated chemicals, supplies and equipment to clean various floor surfaces (brooms, mops, stripper, buffer, etc.).Transport mats to the loading dock and clean.Maintain cleanliness and organization of supply/storage closets; remove trash, wipe down shelves/counters; clean floors; remove items that do not belong and place in correct areas.Transport garbage containers from kitchen and work areas to dumpster; empty and clean containers. Adhere to recycling regulations.Clean garbage compactor and area as assigned.Report any damage, maintenance problems or safety hazards to the supervisor.Adhere to all Health Department, sanitation and safety regulations as required by the hotel.RequirementsEssential:
Knowledge of job-related English, both verbal and written.Ability to:- perform duties with attention to detail, speed, accuracy, and follow-through.
- follow directions.
- adapt to meet priority changes of workflow or requirements.
- operate designated machinery.
- satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic and discreet manner.
- maintain regular and punctual attendance.
- adhere to Peabody grooming standards.
- exemplify Peabody Service Excellence®.